I just verified you records and Im able to see your valid McAfee products in the website.
Could you please provide us with the following information so that we could help you better ?
What is the exact error message you receive at the time of download ? If possible attach a screen shot
How old is the computer ?
How is the computer currently connected to the internet ?
IS your windows 7 32 bit or 64bit ?
This computer is 2-3 years old. It's connected through a local network DSL cable. And it is windows 7 32 bit.
Attached are the following error messages I get and the details in the virtual technician lead me to the website http://service.mcafee.com/FAQDocument.aspx?id=TS100407&lc=1033
I am having the same problem.
The download starts then when the McAfee window pops up it says An unexpected error has occured. The login process has experienced an unexpected server access error. Please try again.
It's doing it on 2 different Windows 7 32 bit laptops
i see in another thread that its a known issue right now
Is there any solutions? If not is there another version I can purchase that is compatible with windows7? I need to have this resolved by Monday the 29th hopefully or I'll just find some other program. Thank you.
It still isn't able to install. The same image occurs as well.
This thread has some other thoughts worth a read
My feel is that
1 you should run MCPR removal tool in case your attempts actually installed some files they need to be cleaned out. Then reboot and run the preinstall tool.
2. No other AV software ie Malware bytes registered version
3. check your hosts file in C:\Windows\System32\drivers\etc post it here if any Mcafee sites mentioned
Message was edited by: Peacekeeper on 26/03/10 6:38:03 PM