2 Replies Latest reply on Mar 23, 2010 7:10 AM by JDW

    Virus scan stops at 11%, 11100 items

      I just installed the AT&T Internet Security Suite, and have tried 3 times to do a complete virus scan. Each time, the scan halts at exactly 11%, and 11100 items scanned.

       

      The AT & T Suite consists of SecurityCenter ver. 9.15; VirusScan ver. 13.15; and Personal Firewall ver. 10.15.

       

      It's most curious that the numbers (11%, 11100) are comprised of only 1's and 0's.

       

      I'm guessing you have a bug in your counting subroutine.

       

      Please let me know if there's a way I can complete a scan of my PC with your product.

       

      Thanks,

       

      JD

        • 1. Re: Virus scan stops at 11%, 11100 items
          Dinz

          Hi JDW,

          Please provide us some more information on this like;

          What is the DAT version of virus scan ?

          Do you have any other security software installed in the computer .

          How old is the computer ?

          Restart the computer in safe mode and try to run a full scan check the status .

           

           

           

          Regards,

          Dinesh K

          • 2. Re: Virus scan stops at 11%, 11100 items

            Thank you for your quick response.

             

            Well, I started a fresh scan, let it run overnight, and it completed. I let it run in 'background' mode (so I wouldn't be waiting  for a response). Why it stopped at that point I mentioned, I guess, was that file was very, very large (a compressed e-mail folder or a large video).

             

            All is well, thanks again.

             

            Best,

             

            JD

             

            (Oh, and msconfig is not a 'questionable program', but an important Windows tool!  )