4 Replies Latest reply on Apr 6, 2010 2:34 AM by Mal09

    Unable to update DAT

      Hello All,

       

      We have a strange issue in our environment where all of sudden all the workstations and servers stopped updating DAT (after 5921). It started on 16-Mar-2010 and I noticed on the same date BOC DAT was released (not sure if its related with BOC DAT).

       

      All the workstations and server are failing to update the DAT with exactly the same error as "Error occurred while downloading C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\PkgCatalog.z."

       

      I have taken the below actions already but no success.

       

      1. Deleted the content of distributed repository and did the full replication.

      2. Reinstall the ePO Agent on affected machine

      3. Reinstall the ePO Agent on Distributed Repository

       

      After few tests I was able to update the DAT on clients by deleting "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\" folder, however practically this is not possible to delete this folder on all the workstations and servers to resolve this issue. I may try creating some script to do so.

       

      Is anyone faced this kind of issue? I am wondering what could have caused this issue.

       

       

      Below are the agent log from one of the affected machine.

       

      Sunday, March 21, 2010 2:06:01 AM  Info  Updater  Initializing update...
      Sunday, March 21, 2010 2:06:01 AM  Info  Updater  Downloading catalog.z.
      Sunday, March 21, 2010 2:06:01 AM  Info  Updater  Verifying catalog.z.
      Sunday, March 21, 2010 2:06:01 AM  Info  Updater  Extracting catalog.z.
      Sunday, March 21, 2010 2:06:01 AM  Info  Updater  Loading update configuration from: catalog.xml
      Sunday, March 21, 2010 2:06:02 AM  Info  Updater  These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8700, HOSTIPS_7000, ENCPTCNT6000, BOCVSE__1000.
      Sunday, March 21, 2010 2:06:02 AM  Info  Updater  Downloading PkgCatalog.z.
      Sunday, March 21, 2010 2:06:02 AM  Info  Updater  Verifying PkgCatalog.z.
      Sunday, March 21, 2010 2:06:02 AM  Info  Updater  Extracting PkgCatalog.z.
      Sunday, March 21, 2010 2:06:02 AM  Info  Updater  Loading update configuration from: PkgCatalog.xml
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Verifying V2engdet.mcs.
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Product(s) running the latest Engine.
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Downloading PkgCatalog.z.
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Verifying PkgCatalog.z.
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Extracting PkgCatalog.z.
      Sunday, March 21, 2010 2:06:03 AM  Info  Updater  Loading update configuration from: PkgCatalog.xml
      Sunday, March 21, 2010 2:06:04 AM  Info  Updater  Verifying V2datdet.mcs.
      Sunday, March 21, 2010 2:06:04 AM  Info  Updater  Downloading V2datdet.mcs.
      Sunday, March 21, 2010 2:06:06 AM  Info  Updater Error occurred while downloading C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\PkgCatalog.z.
      Sunday, March 21, 2010 2:06:06 AM  Info  Updater  Verifying VSE870Det.McS.
      Sunday, March 21, 2010 2:06:06 AM  Info  Updater  Searching available updates for McAfee VirusScan Enterprise 8.7.0.
      Sunday, March 21, 2010 2:06:06 AM  Info  Updater  Verifying HIP_ClientDetect.mcs.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Can't open the specified registry key. Not enough rights or key does not exist.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Verifying EceptCntDet.mcs.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Verifying BocDet_VSE.McS.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Searching available updates for BOC DAT.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Downloading PkgCatalog.z.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Verifying PkgCatalog.z.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Extracting PkgCatalog.z.
      Sunday, March 21, 2010 2:06:07 AM  Info  Updater  Loading update configuration from: PkgCatalog.xml
      Sunday, March 21, 2010 2:06:08 AM  Info  Updater  Product(s) running the latest BOC DAT.
      Sunday, March 21, 2010 2:06:08 AM  Info  Updater  Updates were not applied because packages were not in the repository: DAT.
      Sunday, March 21, 2010 2:06:10 AM  Info  Updater  Update Finished

       

      Thanks & Regards

      Prashant