2 Replies Latest reply on Jun 8, 2010 2:31 AM by Biju.Balan

    EPO 3.6.1 to 4.0 upgrade failed

      Hi,

       

      I was trying for an upgrade from "EPO 3.6.1 patch 4" to "EPO 4.0". The Installation fails at the end and rolling back. Even the shortcuts for EPO 4 console created and removed while rollback.Attached the log (Install-MSI). Appreciate some body's immediate help ..

       

      1: FAILURE: In XCopyFile to copy files with return code [-2147024864].
      The process cannot access the file because it is being used by another process.


      Source = [C:\Program Files\McAfee\ePolicy Orchestrator\DB\logs\*.*]
      Target = [C:\DOCUME~1\adminbb\LOCALS~1\Temp\NAILogs\EPO400-Troubleshoot\DBLogs]
      InstallShield 22:17:59: Setup aborted

       

      CreateAgentRetry = Setup has failed while trying to create the agent package.

       

      I have observered only the following errors in the INstall-MSI.log.

      ServerTaskRetry = Setup has failed while trying to migrate server tasks to the new server.

       

      Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
      Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
      Property(S): PackageCheckinRetry = Setup has failed while trying to check-in a package to the repository.

       

       

      also found following error in the "EPOMISC.LOG"

       

      0100319225557 E #5240 NAISIGN Unable to create cryptographic object, error 10008
      20100319225557 E #5240 NAISIGN naisign_GeneratePrivateKey::failed to create private key
      20100319225557 E #5240 EPOMISC UpgradeEPOKey : CreateEPOKeyPair('C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srpubkey.bin','C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srseckey.bin') failed! : 0x8000FFFF20100320000325 E #716 NAISIGN Unable to create cryptographic object, error 10008
      20100320000325 E #716 NAISIGN naisign_GeneratePrivateKey::failed to create private key
      20100320000325 E #716 EPOMISC UpgradeEPOKey : CreateEPOKeyPair('reqpubkey.bin','reqseckey.bin') failed! : 0x8000FFFF
      20100320000325 I #716 EPOMISC UpgradeEPOKey : Renaming C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srpubkey.bin to C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srpubkey.bin
      20100320000325 I #716 EPOMISC UpgradeEPOKey : Renaming C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srseckey.bin to C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srseckey.bin
      20100320000325 E #716 NAISIGN Unable to create cryptographic object, error 10008


      20100320000325 E #716 EPOMISC UpgradeEPOKey : CreateEPOKeyPair('C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srpubkey.bin','C:\Program Files\McAfee\ePolicy Orchestrator\DB\Keystore\srseckey