6 Replies Latest reply on Aug 3, 2011 6:10 AM by krishnajeth

    Agent cannot contact ePO server anymore

      Hi,

       

      my agent can't contact anymore the ePO Server. It has been working fine during several months but after making some changes on the agent, it stopped working. On this server, I have an Agent Handler and I wrongly supposed that having a super agent was a good idea. So I deploy a super agent, I had troubles with the replication and finally I removed it as agent handler does the same work better. Since then, the agent can't connect anymore with the ePO Server. I've manually uninstalled all the McAfee products, including the Agent and deploy it again from the ePO 4.5 console. It installs it correctly, but then, I got this error all the time. Below, you can find the agent.log and the agent_error.log:

       

      Agent_SRVNAME.log

      2010-03-18 17:02:47    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:47    I    #8572    Uec    Received ipc data from mue
      2010-03-18 17:02:47    I    #8572    Uec    Processing event information
      2010-03-18 17:02:47    I    #8572    UpdEvents    Generating update event:EventId=2401:Severity=4:ProductId=VIRUSCAN8700:Locale=0000:UpdateType=DAT :UpdateError=0:NewVersion=5923.0000:DateTime=03172010
      2010-03-18 17:02:47    I    #8572    UpdEvents    EpoEventInf Interface: Event element created.
      2010-03-18 17:02:47    I    #8572    Uec    Done processing event  information
      2010-03-18 17:02:47    I    #8572    Uec    Received ipc data from mue
      2010-03-18 17:02:47    I    #8572    Uec    Processing progress information
      2010-03-18 17:02:47    i    #8572    Updater    La mise à jour du produit vers la version 5923.0000 a réussi.
      2010-03-18 17:02:47    I    #8572    Uec    Done processing progress information
      2010-03-18 17:02:47    I    #8572    Uec    Received ipc data from mue
      2010-03-18 17:02:47    I    #8572    Uec    Processing progress information
      2010-03-18 17:02:47    i    #8572    Updater    Post-notification de la mise à jour de Fichiers DAT.
      2010-03-18 17:02:47    I    #8572    Uec    Done processing progress information
      2010-03-18 17:02:48    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:48    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:49    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:49    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:50    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:50    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:51    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:51    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:52    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:52    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-03-18 17:02:53    I    #4556    FrmSvc    User SID is S-1-5-18 and SessionID is 0

       

      Agent_SRVNAME_error.log

      2010-03-18 16:30:42    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:32:59    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:33:14    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:33:27    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:39:13    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:39:14    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:39:16    e    #7564    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:40:55    e    #8584    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:43:58    e    #3772    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:45:58    e    #3772    Agent    La communication entre l'agent et le serveur ePO a échoué
      2010-03-18 16:45:58    e    #3772    Agent    La communication entre l'agent et le serveur ePO a échoué

      2010-03-18 17:00:58    e    #3772    Agent    La communication entre l'agent et le serveur ePO a échoué

       

      Any ideas on how I could solve this?

      Kindly Regards,

      PoY-