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53095 Views 5 Replies Latest reply: Aug 24, 2011 3:22 PM by philh RSS
Newcomer 2 posts since
Mar 17, 2010
Currently Being Moderated

Mar 17, 2010 11:42 PM

mfeann.exe - Application Error

Hi Guys,

Need your advise for problem below.

 

Everytime user power on the PC, he/she received error message:

mfeann.exe - Application Error

The instruction at "0x7c9101b3" referenced memory at "0x003a0041". The memory could not be written.

 

Product details:

VSE 8.7i (8.7.0.570).

Scan engine: 5400.1158

DAT ver: 5922

 

Any suggestion/idea...?

Thanks!!

 

Willy

  • April Jacobs McAfee Employee 1,516 posts since
    Nov 1, 2009
    Currently Being Moderated
    1. Mar 23, 2010 4:27 PM (in response to viziers)
    Re: mfeann.exe - Application Error

    Has your issue been resolved? I'm not a product expert, but I've moved your post to the VirusScan area. Hopefully someone can help you soon.

  • sameer172006 Champion 410 posts since
    Nov 4, 2009
    Currently Being Moderated
    2. Mar 23, 2010 6:30 PM (in response to viziers)
    Re: mfeann.exe - Application Error

    What is the framework version you have installed ?

     

     

    Sameer

  • wwarren McAfee SME 766 posts since
    Nov 3, 2009
    Currently Being Moderated
    3. Mar 26, 2010 5:30 PM (in response to viziers)
    Re: mfeann.exe - Application Error

    mfeann.exe is a process referred to as "The Announcer".

    It is a service spawned by McShield.exe, and is responsible for performing all logging activities for the product as well as alerting functions - that is, generating events.

     

    With the description saying it crashes every time the user powers on the PC, tells me it's failing soon after or immediately when McShield launches it.

    Someone should check that the expected versions of files are installed, and that none are missing.

     

    You could verify the timing of the behavior with respect to when McShield starts by simply restarting the McShield service.

     

     

    Beyond that it's probably time to call McAfee Support.

    We would want to get a process dump of the crash in addition to normal escalation requirements.

  • philh Newcomer 1 posts since
    Aug 24, 2011
    Currently Being Moderated
    5. Aug 24, 2011 3:22 PM (in response to viziers)
    Re: mfeann.exe - Application Error

    Just a few minutes ago...

     

    Event Type:    Error

    Event Source:    Application Error

    Event Category:    (100)

    Event ID:    1004

    Date:        8/24/2011

    Time:        4:13:22 PM

    User:        N/A

    Computer:    HOGAN

    Description:

    Faulting application mfeann.exe, version 14.1.0.524, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010a19.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 6d 66 65   ure  mfe

    0018: 61 6e 6e 2e 65 78 65 20   ann.exe

    0020: 31 34 2e 31 2e 30 2e 35   14.1.0.5

    0028: 32 34 20 69 6e 20 6e 74   24 in nt

    0030: 64 6c 6c 2e 64 6c 6c 20   dll.dll

    0038: 35 2e 31 2e 32 36 30 30   5.1.2600

    0040: 2e 36 30 35 35 20 61 74   .6055 at

    0048: 20 6f 66 66 73 65 74 20    offset

    0050: 30 30 30 31 30 61 31 39   00010a19

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