5 Replies Latest reply: Aug 24, 2011 3:22 PM by philh RSS

    mfeann.exe - Application Error

      Hi Guys,

      Need your advise for problem below.

       

      Everytime user power on the PC, he/she received error message:

      mfeann.exe - Application Error

      The instruction at "0x7c9101b3" referenced memory at "0x003a0041". The memory could not be written.

       

      Product details:

      VSE 8.7i (8.7.0.570).

      Scan engine: 5400.1158

      DAT ver: 5922

       

      Any suggestion/idea...?

      Thanks!!

       

      Willy

        • 1. Re: mfeann.exe - Application Error
          April Jacobs

          Has your issue been resolved? I'm not a product expert, but I've moved your post to the VirusScan area. Hopefully someone can help you soon.

          • 2. Re: mfeann.exe - Application Error
            sameer172006

            What is the framework version you have installed ?

             

             

            Sameer

            • 3. Re: mfeann.exe - Application Error
              wwarren

              mfeann.exe is a process referred to as "The Announcer".

              It is a service spawned by McShield.exe, and is responsible for performing all logging activities for the product as well as alerting functions - that is, generating events.

               

              With the description saying it crashes every time the user powers on the PC, tells me it's failing soon after or immediately when McShield launches it.

              Someone should check that the expected versions of files are installed, and that none are missing.

               

              You could verify the timing of the behavior with respect to when McShield starts by simply restarting the McShield service.

               

               

              Beyond that it's probably time to call McAfee Support.

              We would want to get a process dump of the crash in addition to normal escalation requirements.

              • 4. Re: mfeann.exe - Application Error

                Hi Sameer,

                How to check the framework version for the client?

                • 5. Re: mfeann.exe - Application Error
                  philh

                  Just a few minutes ago...

                   

                  Event Type:    Error

                  Event Source:    Application Error

                  Event Category:    (100)

                  Event ID:    1004

                  Date:        8/24/2011

                  Time:        4:13:22 PM

                  User:        N/A

                  Computer:    HOGAN

                  Description:

                  Faulting application mfeann.exe, version 14.1.0.524, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010a19.

                   

                  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

                  Data:

                  0000: 41 70 70 6c 69 63 61 74   Applicat

                  0008: 69 6f 6e 20 46 61 69 6c   ion Fail

                  0010: 75 72 65 20 20 6d 66 65   ure  mfe

                  0018: 61 6e 6e 2e 65 78 65 20   ann.exe

                  0020: 31 34 2e 31 2e 30 2e 35   14.1.0.5

                  0028: 32 34 20 69 6e 20 6e 74   24 in nt

                  0030: 64 6c 6c 2e 64 6c 6c 20   dll.dll

                  0038: 35 2e 31 2e 32 36 30 30   5.1.2600

                  0040: 2e 36 30 35 35 20 61 74   .6055 at

                  0048: 20 6f 66 66 73 65 74 20    offset

                  0050: 30 30 30 31 30 61 31 39   00010a19