4 Replies Latest reply on Jun 27, 2011 1:32 AM by hem

    DAT Updates - Error occurred while getting point product callback component interface

      I have one Windows2003 SP2 server which is constantly not updating its daily dat files. On the agent activity log I get the following entries:

       

      17 March 2010 14:25:02
      Info
      Updater
      Loading update configuration from: PkgCatalog.xml
      17 March 2010 14:25:03
      Info
      Updater
      Verifying V2datdet.mcs.
      17 March 2010 14:25:03
      Info
      Updater
      Error occurred while getting point product callback component interface.

       

      Server is running McAfee Agent 4.0.0.1494, VirusScan 8.7i Sp2, Engine 5400.1158 reporting to ePO 4.0 Sp4 platform

       

      I've tried the resolution specified in KB - https://kc.mcafee.com/corporate/index?page=content&id=KB52192 however, no effect and also un-installing and re-deploying application.

       

      Does anyone have any ideas?

        • 1. Re: DAT Updates - Error occurred while getting point product callback component interface
          JoeBidgood

          Can you post the agent log containing the relevant message? That should hopefully tell us which component is failing...

           

          Thanks -

           

          Joe

          • 2. Re: DAT Updates - Error occurred while getting point product callback component interface

            Apologies for the late reply, here's a section of the agent log as requested.

             

            -------------------------------------------------------------------------------- ------------------------------------------

            2010-03-24 10:33:05 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:05 I #7056 Uec Processing progress information
            2010-03-24 10:33:05 i #7056 Updater Verifying PkgCatalog.z.
            2010-03-24 10:33:05 I #7056 Uec Done processing progress information
            2010-03-24 10:33:05 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:05 I #7056 Uec Processing progress information
            2010-03-24 10:33:05 i #7056 Updater Extracting PkgCatalog.z.
            2010-03-24 10:33:05 I #7056 Uec Done processing progress information
            2010-03-24 10:33:05 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:05 I #7056 Uec Processing progress information
            2010-03-24 10:33:05 i #7056 Updater Loading update configuration from: PkgCatalog.xml
            2010-03-24 10:33:05 I #7056 Uec Done processing progress information
            2010-03-24 10:33:06 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:06 I #7056 Uec Processing progress information
            2010-03-24 10:33:06 i #7056 Updater Verifying V2datdet.mcs.
            2010-03-24 10:33:06 I #7056 Uec Done processing progress information
            2010-03-24 10:33:07 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:07 I #7056 Uec Processing progress information
            2010-03-24 10:33:07 i #7056 Updater Error occurred while getting point product callback component interface.
            2010-03-24 10:33:07 I #7056 Uec Done processing progress information
            2010-03-24 10:33:07 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:07 I #7056 Uec Processing progress information
            2010-03-24 10:33:07 i #7056 Updater Verifying VSE870Det.McS.
            2010-03-24 10:33:07 I #7056 Uec Done processing progress information
            2010-03-24 10:33:07 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:07 I #7056 Uec Processing progress information
            2010-03-24 10:33:07 i #7056 Updater Searching available updates for McAfee VirusScan Enterprise 8.7.0.
            2010-03-24 10:33:07 I #7056 Uec Done processing progress information
            2010-03-24 10:33:07 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:07 I #7056 Uec Processing progress information
            2010-03-24 10:33:07 i #7056 Updater Product(s) running the latest HotFix 2.
            2010-03-24 10:33:07 I #7056 Uec Done processing progress information
            2010-03-24 10:33:07 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:07 I #7056 Uec Processing progress information
            2010-03-24 10:33:07 i #7056 Updater Updates were not applied because packages were not in the repository:  VSCANCEU1000, EXTRADAT1000, BOCVSE__1000.
            2010-03-24 10:33:07 I #7056 Uec Done processing progress information
            2010-03-24 10:33:08 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:08 I #7056 Uec Processing progress information
            2010-03-24 10:33:08 i #7056 Updater Update Finished
            2010-03-24 10:33:08 I #7056 Uec Done processing progress information
            2010-03-24 10:33:08 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:08 I #7056 Uec Processing   EndUpdateDialog information
            2010-03-24 10:33:38 I #7056 Uec Done processing  EndUpdateDialog information
            2010-03-24 10:33:38 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:38 I #7056 Uec Processing   EndUpdateDialog information
            2010-03-24 10:33:38 I #7056 Uec Done processing  EndUpdateDialog information
            2010-03-24 10:33:38 I #7056 Uec Received ipc data from mue
            2010-03-24 10:33:38 I #7056 Uec Processing event information
            2010-03-24 10:33:38 I #7056 muemsg Calling HandlePostpone with TaskID:  UpdateState: 1
            2010-03-24 10:33:38 I #7056 muemsg Calling m_pUpdateInfoCallback->HandlePostpone
            2010-03-24 10:33:38 I #7056 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 0
            2010-03-24 10:33:38 I #7056 Updater Finished calling GetPostponeMins
            2010-03-24 10:33:38 I #7056 Updater CMcAfeeUpdate::HandlePostpone() Exit
            2010-03-24 10:33:38 I #7056 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone
            2010-03-24 10:33:38 I #7056 muemsg Finished Calling HandlePostpone
            2010-03-24 10:33:38 I #7056 UpdEvents DeInitializing Event Interface
            2010-03-24 10:33:38 I #7056 UpdEvents EpoEventInf Interface: Deinitialization succeeded.
            2010-03-24 10:33:38 I #7056 muemsg Updater session finish state value =1
            2010-03-24 10:33:38 I #7056 Uec Done processing event  information

            -------------------------------------------------------------------------------- -----------------------------------------------------------------------------

             

            Here's a section of the McScript_error.log which may be of use.

             

            -------------------------------------------------------------------------------- --------------------------------------------------

             

            2010-03-24 10:43:54 E #5824 RcFile Error trace:
            2010-03-24 10:43:54 E #5824 Thread  [Main thread]->
            2010-03-24 10:43:54 E #5824 SessMgr  [initialize]->
            2010-03-24 10:43:54 E #5824 SessMgr  [loadResources]->
            2010-03-24 10:43:54 E #5824 SessMgr  [loadResourceFile]->
            2010-03-24 10:43:54 E #5824 RcFile  [LoadLibrary,0809/MueRes_InUse.dll]->
            2010-03-24 10:43:54 E #5824 RcFile   error 126: The specified module could not be found.
            2010-03-24 10:43:54 E #5824 RcFile Error trace:
            2010-03-24 10:43:54 E #5824 Thread  [Main thread]->
            2010-03-24 10:43:54 E #5824 SessMgr  [initialize]->
            2010-03-24 10:43:54 E #5824 SessMgr  [loadResources]->
            2010-03-24 10:43:54 E #5824 SessMgr  [loadResourceFileUsingCurrentLocale]->
            2010-03-24 10:43:54 E #5824 SessMgr  [loadResourceFile]->
            2010-03-24 10:43:54 E #5824 RcFile  [LoadLibrary,0809/MueRes_InUse.dll]->
            2010-03-24 10:43:54 E #5824 RcFile   error 126: The specified module could not be found.

            -------------------------------------------------------------------------------- ---------------------------------------------------------

             

            Cheers.

            • 3. Re: DAT Updates - Error occurred while getting point product callback component interface
              asker

              Hi, I'm having the same problem with some machines. About five. They are running 8.7 and the epo version is 4.5. The message I have is in Spanish, but it's the same.

               

              From McAfee support told me that one solution could be to uninstall and install again the antivirus and so I did. This only worked in some machines, not in others. I don't want to do this in some machines that they have EEPC and EEFF.

               

              By now I have a case expecting to be open again when people return from holidays.

              • 4. Re: DAT Updates - Error occurred while getting point product callback component interface
                hem

                Which version of VSE are you running?

                 

                In the Application plugin in the registry, do you see entry to multiple versions of VSE? If yes then please backup the registry and delete the other plugin.

                 

                Message was edited by: hem on 27/6/11 12:02:07 PM IST