3 Replies Latest reply on Mar 15, 2010 3:08 PM by Amal_Jose_Varghese

    Detection sig file old.  Unable to connect to Mcafee.

      My virusscan tries to update but continuously gives an error.  When I try to connect to Mcafee to manually download update, the browser says it cannot connect to the server.  It does not matter which browser I use.  This happens with cookies being accepted.  All other internet functions work at other sites.

       

      Suggestions?

       

      Thanks

        • 1. Re: Detection sig file old.  Unable to connect to Mcafee.
          Dinz

          Hi Gibran,
          Open command prompt window and type ping download.mcafee.com and check whether you get a valid reply from the site and not the numbers 127.0.0.1 (which is a loop-back address)
          Click start - run – Type drivers and hit OK
          Click on the folder that says etc and click on hosts (Open the file with a notepad)
          In this file check whether the last line says 127.0.0.1 , any new ip below this could be removed and save the file.

          Kindly report back on the above mentioned so that I could provide you some additional steps on the same

           

          Also provide some additional information like;

          How is the computer currently connected to internet ? dsl/wireless
          Do you use any other security software in the computer ?

          Do you receive any spyware pop ups in the computer ?

           

           

           

           

          Regards,
          Dinesh K

          • 2. Re: Detection sig file old.  Unable to connect to Mcafee.

            Dinz,

             

            Performed all requested tasks.  Reply from ping was four lines of reply from 127.0.0.1: bytes=32 time<1ms TTL=128.

            Last line of Host file is 127.0.0.1

             

            Computer connect to internet through Linksys router to cable modem to cable.  Not wireless.

             

            No other secutiry software installed.  Mcafee in use since computer purchased 5 years ago.

             

            No popups or spyware noted.

             

            System:  Dell 4700, XP media center, 3Gigs

            • 3. Re: Detection sig file old.  Unable to connect to Mcafee.

              Hi,

               

              Please find the attached txt file. Open that and copy the text and replace all those that is found in the Host file on your computer.

              Now you would be able to get connected to the McAfee server and your product will get updated. If there are issues, those remains with your McAfee Home products, please let us know about that.

               

              Thanks,

               

              Amal Jose Varghese