Open command prompt window and type ping download.mcafee.com and check whether you get a valid reply from the site and not the numbers 127.0.0.1 (which is a loop-back address)
Click start - run – Type drivers and hit OK
Click on the folder that says etc and click on hosts (Open the file with a notepad)
In this file check whether the last line says 127.0.0.1 , any new ip below this could be removed and save the file.
Kindly report back on the above mentioned so that I could provide you some additional steps on the same
Also provide some additional information like;
How is the computer currently connected to internet ? dsl/wireless
Do you use any other security software in the computer ?
Do you receive any spyware pop ups in the computer ?
Performed all requested tasks. Reply from ping was four lines of reply from 127.0.0.1: bytes=32 time<1ms TTL=128.
Last line of Host file is 127.0.0.1
Computer connect to internet through Linksys router to cable modem to cable. Not wireless.
No other secutiry software installed. Mcafee in use since computer purchased 5 years ago.
No popups or spyware noted.
System: Dell 4700, XP media center, 3Gigs
Please find the attached txt file. Open that and copy the text and replace all those that is found in the Host file on your computer.
Now you would be able to get connected to the McAfee server and your product will get updated. If there are issues, those remains with your McAfee Home products, please let us know about that.
Amal Jose Varghese
hosts.txt.zip 574 bytes