1 Reply Latest reply on Mar 15, 2010 9:53 AM by Peter M

    New customer

      I have subscribed to McAfee but am having trouble installing the product. I had the 2 month trial on my computer and clicked to renew and paid the £48 but it goes through the installation then says it cannot locate files? Please can anyone help?

        • 1. Re: New customer
          Peter M

          Lynda,

           

          Try using this method...

           

          1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe).  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

          3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          If you can't find these files don't worry.  It just means that MCPR has done its job.

          4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.