5 Replies Latest reply on Mar 15, 2010 12:38 PM by Peter M

    Virus Scan Plus Causes WinXP Pro Boot Problem

      Tonight I received a new netbook and was attempting to install Virus Scan plus on it.  WinXP Pro, SP3.  After installing, upon reboot the machine just gets stuck in a dead loop on the Windows XP screen.  The blue dots just continually move to the right, and I waited for over 20 minutes.  If I reboot into safe mode and uninstall Mcafee, the boot returns to normal (total boot time is about 24 seconds).

       

      Anyone else have this issue?

        • 1. Re: Virus Scan Plus Causes WinXP Pro Boot Problem
          Peter M

          This is XP SP3 I trust?

           

          What are the notebook's vital statistics?   RAM, free HD space and processor speed?  Was there any previous protection software installed, if so did you not only uninstall it but use their removal tool?  (There usually is, from the manufacturer).

           

          Exactly what product/components did you install?

           

          Although I use Total Protection I only installed the anti-virus, firewall and Siteadvisor components on my Intel Mini which I've since upgraded to Windows 7, but it worked fine with XP SP3.

           

          You can go back assuming System Restore is switched on by booting into Safe Mode (usually reached by tapping F8 while booting up), then go to Start/All Programs/Accessories/System Tools/System Restore or follow this article:  http://support.microsoft.com/kb/304449

           

          That way you can go back to before this happened and endeavour to troubleshoot why it happened.

           

           

           

           


           

           

          Message was edited by: Ex_Brit on 14/03/10 8:18:34 EDT AM
          • 2. Re: Virus Scan Plus Causes WinXP Pro Boot Problem

            It is SP3, yes.  the machine was blank.  I installed xpsp3 from scratch.  Yes, there's over 250gb of hd space and 1 gb of ram.  I only installed the virus scan plus component and it just hangs at the Windows XP screen.  The logs are full of the "failed to update root certificates" error, so I removed that feature.  Still no joy.  Whenever I remove McAfee, all returns to normal.

            • 3. Re: Virus Scan Plus Causes WinXP Pro Boot Problem
              Peter M

              The "failed to update root certificates" thing makes me wonder if there are updates you need from Windows Update.   Check it using Custom and opt for all updates using Microsoft Update which looks for updates for everything.  Elect for all it finds not just the critical ones.

               

               

              Message was edited by: Ex_Brit on 15/03/10 1:36:52 EDT PM
              • 4. Re: Virus Scan Plus Causes WinXP Pro Boot Problem

                I have done all that, still no joy.  It's really bizarre.

                 

                 

                I'm a multi-license user (5).  4 machines that run the older version work fine.  This one, being brand new, is getting the latest version and it doesn't work at all.  Windows doesn't boot (Windows XP screen with traveling blue dots stays on the screen forever).

                 

                I actually rebooted the machine and selected "last known good configuration."  This time windows booted okay, but then the McAfee virus scan engine refused to start!  If I try to run a scan it reports an error, go to home page and restart scan.... over and over and over.  It also reports that real-time scanning is enabled, but when you go to the details everything is grayed out.  Rinse, repeat.

                • 5. Re: Virus Scan Plus Causes WinXP Pro Boot Problem
                  Peter M

                  Try removing McAfee via Control Panel/Add or Remove Programs and then run the MCPR removal tool and reboot, then reinstall and see if that helps.