May I know how many licenses you purchased and how many computers have you installed the software on ?
Plus, Next time you install the software, Please delete all temporary files, Browsing history, cookies etc.
Set the Security and Privacy settings to MEDIUM
Turn off the Pop up blocker
Make sure that the internet connectivity is perennial and is not snapping up
Start the installation and it shall complete.
If not please, please post the exact error that you get
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Going by experience, there can be several causes for this. I would try following KnowledgeBase article KB52170 first. If this fails, it would be worth logging a case with McAfee Technical support, referencing the article used.
Did you try the reinstllation ?
Thanks for the advice, I solved it but in another way. I had a trial version of 2 months of TPS pre-installed on my admin pc. I tried another time the way you told me, Sameer, but it didn't work. So I went looking for the CD of my pre-installed programs, and there were the trial version of TPS. Installing it again, TPS recognized that I bought the license so it just started working with no problems.
Thanks for everything, anyway I couldn't complete the download in the normal way.
I am glad to know that atleast the issue is resolved
I have the same problem: I have done what is described in the article KB52170, but I have not the CD of McAffee. I bought a license for 3 years for what?
You do not need the Installation CD of McAfee ToPS.
Please make sure that you are not accessing the internet through a Proxy and also care should be taken that the computer is having perennial connectivity.
1} Delete all the Internet History including the offline content.
2} Disable the pop up Blocker
3} Set the Security and Privacy settings to MEDIUM.
4} Now, Log on to www.mcafeeasap.com. Enetr your email address and password
5} Please click on " INSTALL NOW " option from the dashboard.
6} Once you click on it, Select the components you want to install.
7} Click on ADVANCED INSTALLATION. Then click on, ' INSTALL NOW ON THIS COMPUTER".
Please follow the onscreen instructions and complete the installation.
I hope this helps.
McAfee Support has found! Use KB50700 (silent uninstall)
In summary, on Vista, you have to:
- desactivate popup blockers
- set security level to Medium in IE
- desactivate Windows Defender et Windows firewall
- download vssetup.exe on htpp://mcafeeasap.com (in the utilities sheet)
- Note your key which is in the utilities sheet
- Execute, with DOS, the following command: vssetup.exe /CK=your_key /Email=your_email /P=VFB
that's all folks!
Hope it helps