2 Replies Latest reply on Mar 11, 2010 9:34 AM by Dinz

    Why do i get a blank screen when I start McAfee?

      I just downloaded McAfee.  It indicated that it would it identify and remove viruses.  It ran, then it indicated that the scan was complete and then it indicated that it was registering and afterward that I had to restart the computer.  Now when I start McAfee it shows a blank screen.  What is wrong and how do I fix it.

        • 1. Re: Why do i get a blank screen when I start McAfee?
          Peacekeeper

          Can you let us know the following

          1 What Operating system

          2. What browser?

           

          For Ie8 or 7 try to reset the browser settings in IE8 it is tools Internet options advanced reset IE settings

           

          If that no chop run the Mcafee Virtual Technician and see if it finds the issue.

          Here

           

          This issue usually seen with beta Windows 7 or beta IE* which should be well past.

           

          Finally try an Uninstall reinstall of the program The uninstall must use the MCPR removal tool then reboot before reinstalling but we hope this not needed.

          MCPR

           

           

          Message was edited by: Peacekeeper on 7/03/10 6:47:03 PM
          • 2. Re: Why do i get a blank screen when I start McAfee?
            Dinz

            Hi jsherlock11,

            Did you make any recent changes for the computer ?
            Please post your session id from the mcafee virtual technician ?
            Open IE; click help (at the top) - About internet explorer and provide us with the information on Version & cipher strength.

             

            Regards,
            Dinesh K