4 Replies Latest reply on Sep 4, 2010 1:36 AM by MikeStahl

    Reset Total Protection Licenses?

      I have sort of gone over the license limit, i did a clean install over our three computers, and now i can't redownload it onto all of them. I didn't know about having to uninstall it, so didn't bother.

       

      Is there a way it can be reset?

       

      Thanks

        • 1. Re: Reset Total Protection Licenses?

          Hi,

           

          I may I know what is the product you are having ? Is it 1-User Mcafee Total Protection (or)  3-User Mcafee Total Protection ?

           

          May I know the reason for the redownload of mcafee ?

           

          Now mcafee is present the the computers

           

          Please reply to the above questions, I'm happy to help you.

          • 2. Re: Reset Total Protection Licenses?

            The three User Mcafee Total Protection is the one I have.

             

            I had it all installed on three computers, but just got that family windows seven collection which gives three licenses for the computers, so just did a clean install on all the computer.

             

            I did manage to download it on two of them, but when i came to the main computer in the house it says I need to buy more.

             

            Is it possible to get it all reset, so the computers with it currently on will not work, then i just re-add the subscription to it, and will be back at the three licenses as it was bought for?

             

            Thanks

            • 3. Re: Reset Total Protection Licenses?
              exbrit

              Xaethon, the UK Customer Service people would sort that out for you.

               

              Click Customer Service under the Useful Links at the top of the page or here.

               

              Best method to contact them would be by phone or oinline Chat.

              • 4. Re: Reset Total Protection Licenses?

                I've had this problem multiple times. Considering all the reasons one might have to re-install McAfee 3-user IS (MS Wnidows is always buggy and I've had to re-install it multiple times.), McAfee should figure out some way to fix this without going through the hassle of contacting customer support. My suggestion would be : instead of telling me to "buy more!" open a window that allows me to send a msg to support telling them why I'm re-installing, giving it a high priority with a quick re-set of my account, which is what they would do if I went through the hassle of going to chat (which requires the running of MVT) and waiting for the chat. Given McAfee has programmers smart enougn to wroite good anti-virus software, that should be a snap to them.

                 

                Today my ISP claimed McAfee is causeing a problem I'm having and I had to un-install it to prove to them that it wasn't McAfee's fault. I've gotten that msg before and have still been able to do a new download. In those cases, I've just ignored the message and my account seems to straighten itself out.

                 

                Mike

                 

                 

                Message was edited by: Mike Stahl on 9/4/10 1:36:53 AM CDT