Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Hello, the date and time are correct. I am using Windows XP and have Cable connection. Thank you.
Please follow the steps suggested here in this document and let us know if you still come across any issues.
Kindly provide some additional information like ;
What is the computer's operating system ?
How old is the computer ?
The DOCUMENT link did not upload. I rec'd an message that said ERROR ON PAGE.
My computer is a Dell. Bought it in Dec 2004. Operating system is....Microsoft Windows XP Version 5.1, Service Pack 3.
Thank you for your assistance.
Check for any other security software installed in the computer in control panel and in C:/program files and common files; if found remove them
Uninstall the mcafee programs using the removal tool from here and restart the computer
Check for any available windows update and install them.
Reinstall your programs directly from your account page in http://us.mcafee.com/root/login.asp
Kindly report back if your issue is not resolved