3 Replies Latest reply on Mar 5, 2010 6:51 AM by YOGA*

    Can't install McAfee product

      Hi, I'm running windows vista on an HP pavilion dv6920 laptop. I renewed my subscription a couple weeks ago, but the product kept telling me that I needed to renew the subscription. Yesterday I got tired of it, and tried to download the client from this page, and what happened was I was able to download the file, open the executable, give administrator permission, and then a window that said "McAfee" on the top opened - but only the top, a gray "heading", was visible, and the rest was white, and the "working" signal next to my mouse went on and off every half second or so. Thinking that it might resolve itself, I left my computer for two hours - but when I came back, the same exact thing was happening. I then figured that having the old program, which said that my subscription had expired but took me to a web page that acknowledged my renewal whenever I clicked "my account", might have something to do with not being able to install the file. So I uninstalled McAfee completely, and then tried the download again. The same exact thing happened - the blank window with the "working signal" going on and off quickly next to my mouse.

       

      I've never had a program do that before. My computer is now completely unprotected, and I'm paying for a subscription that I can't install.

       

      Help please?

        • 1. Re: Can't install McAfee product

          Hi,

           

          Check the date and time, if it is not correct, correct it and restart the computer

          What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

           

          Click on the link : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

           

          Once it gets completed restart the computer

           

          still if you get the popup, check the following locations :

           

          C:\ProgramFiles
          C:\ProgramFiles\CommonFiles
          C:\ProgramData (Note If you are not able to see program data,

                                    hold the ALT key and press T once,

                                    click on on folder options,

                                    click on the view tab

                                    under advanced setting you will see show hidden files and folders, select it

                                    click Apply and Ok {you will see the folder Program Data}

                                    )

          If you happened to see Mcafee in any of the above locations delete it and restart the computer.

           

          Also check for the following programs :- ( If found uninstall and restart the computer )

           

          Adware SE Personal

          Anti Trojan Elite

          Avira AntiVir Personal - Free Antivirus

          Avira AntiVir Premium

          AOL Active Virus Shield

          Avast! Professional Edition

          Avast! Home Edition

          AVG Anti-Virus

          AVG Anti-Virus Free

          Kaspersky AVZ (Russian)

          BitDefender

          BitDefender Free Edition

          BluePoint Security

          BullGuard

          Clam AntiVirus

          CA Anti-Virus

          ClamWin

          Comodo AntiVirus

          Command Antivirus

          CyberDefender Internet Security

          Drive Sentry (antivirus & antispyware)

          Dr. Web

          Dr. Web CureIt

          Exterminate It!

          E-Set NOD32

          eScan

          Fortinet FortiClient End Point Security

          F-Prot Antivirus

          F-Secure

          GFI Mail Security

          G DATA Software

          Kaspersky Anti-Virus

          Malwarebytes' Anti-Malware

          MAXsecure AntiVirus

          Moon Secure Antivirus

          NOD32

          Norman ASA

          Norman Virus Control (NVC)

          Norton AntiVirus/Norton 360

          Outpost Security Suite

          Panda Antivirus

          Panda Titanium Antivirus

          Panda Cloud Antivirus

          PC Tools AntiVirus

          PC Tools AntiVirus Free Edition

          PC-cillin

          Proland - Protector Plus

          Quick Heal Total Security

          Rising Antivirus

          Sandbox (computer security)

          Sophos Anti-Virus

          Spybot Search & Destroy

          Symantec

          Trend Micro

          TrustPort PC Security

          Trojan Remover

          Untangle Gateway Platform Virus Blocker

          Vba32Antivirus

          VIPRE Antivirus + Antispyware (Sunbelt Software)

          ViRobot Expert

          VirusBuster

          Windows Live OneCare

          Webroot Spy Sweeper

          ZoneAlarm Antivirus

           

           

          Now open up your internet explorer, hold the ALT key and press H once, select About internet explorer, you will see the following :

           

          version
          Cipher Strength
          Product ID
          Update Version

           

          Note down the above values and get back to us. Accordingly we will guideRemember if any of the above values is blank, Ie is corrupted,

           

          contact your manufacturer.

           

          If you see the values then start the download of mcafee.

          • 2. Re: Can't install McAfee product

            First thing worked. Thanks so much!

            • 3. Re: Can't install McAfee product

              Hi,

               

              Welcome !!! What happens when tried to download mcafee, may I know the error message you are geting ?

               

              we are happy to help you.