4 Replies Latest reply on Mar 5, 2010 10:01 AM by rackroyd

    DAT Update via ePO

      Yesterday I downloaded a trial version of McAfee Total Protection for Endpoint which I installed on Windows 2003 Server.  I followed the tutorial (for testing purpose) to setup different policies...etc.  Under System Tree>My Organization I created a subgroup called "Laptops" and added a laptop to test the the software. The only issue I am have with the testing so far is the update of DAT file.  On the laptop that DAT file date is for 10/6/2009....What I can do for the DAT file to update from the ePO? The client is getting policy updates because ePO shows and updated date in "Last Communication" column.

       

      Thanks

      B

       

       

      Message was edited by: John K on 3/2/10 2:51:07 PM CST
        • 1. Re: DAT Update via ePO
          mrpg

          Your policies are probably setup where client gets the updates after a random wait.

          • 2. Re: DAT Update via ePO

            It has been three days now and still no update the DAT file on the client machine.

             

            I have attached a copy of the Agent Monitor log.  Any idea which sections control the DAT update?

             

            Under Menu>System Tree>Assigned Policies I select VirusScan Enterprise 8.7.0 as the Product but I don't see any DAT policy listed in Category. Under Client Tasks I see Update Clicnet Protection with the Schedule set for Daily (Configuration is set for All Packages, Schedule is set for daily, no end date, repeat between 10 AM and 1 PM, every 1 hour every day).

            • 3. Re: DAT Update via ePO
              mrpg

              I see the following;

               

              "Unable to find a valid repository" and "Checking update packages from repository McAfeeHttp"

               

              Looks like its failing to find internal repositories so it falls back to Mcafee web dat repo.

               

               

              On that client I would check what sites it has - Virus Scan console > Tools > Edit repository list.  You should see atleast your main epO server and the Mcafee fail over site in there.

              • 4. Re: DAT Update via ePO
                rackroyd

                Client updates through ePO are defined by tasks, not policies.

                But before then you need to get the dats into the master repository,

                 

                There's a bunch of very useful tutorial videos on the McAfee Service Portal website.

                https://mysupport.mcafee.com/eservice/

                 

                Follow the link for 'Video Tuorials' selecting ePO 4.5 as your product of choice.

                 

                Hth,

                 

                Rob.