4 Replies Latest reply on Mar 5, 2010 10:01 AM by rackroyd

    DAT Update via ePO

      Yesterday I downloaded a trial version of McAfee Total Protection for Endpoint which I installed on Windows 2003 Server.  I followed the tutorial (for testing purpose) to setup different policies...etc.  Under System Tree>My Organization I created a subgroup called "Laptops" and added a laptop to test the the software. The only issue I am have with the testing so far is the update of DAT file.  On the laptop that DAT file date is for 10/6/2009....What I can do for the DAT file to update from the ePO? The client is getting policy updates because ePO shows and updated date in "Last Communication" column.






      Message was edited by: John K on 3/2/10 2:51:07 PM CST
        • 1. Re: DAT Update via ePO

          Your policies are probably setup where client gets the updates after a random wait.

          • 2. Re: DAT Update via ePO

            It has been three days now and still no update the DAT file on the client machine.


            I have attached a copy of the Agent Monitor log.  Any idea which sections control the DAT update?


            Under Menu>System Tree>Assigned Policies I select VirusScan Enterprise 8.7.0 as the Product but I don't see any DAT policy listed in Category. Under Client Tasks I see Update Clicnet Protection with the Schedule set for Daily (Configuration is set for All Packages, Schedule is set for daily, no end date, repeat between 10 AM and 1 PM, every 1 hour every day).

            • 3. Re: DAT Update via ePO

              I see the following;


              "Unable to find a valid repository" and "Checking update packages from repository McAfeeHttp"


              Looks like its failing to find internal repositories so it falls back to Mcafee web dat repo.



              On that client I would check what sites it has - Virus Scan console > Tools > Edit repository list.  You should see atleast your main epO server and the Mcafee fail over site in there.

              • 4. Re: DAT Update via ePO

                Client updates through ePO are defined by tasks, not policies.

                But before then you need to get the dats into the master repository,


                There's a bunch of very useful tutorial videos on the McAfee Service Portal website.



                Follow the link for 'Video Tuorials' selecting ePO 4.5 as your product of choice.