2 Replies Latest reply on Mar 2, 2010 4:07 PM by erugifog

    Total Protection 2010 turns itself off automatically

      I am running Total Protection 2010 on a system with Windows 7.  It had been performing fine for a week or so and then it suddenly started turning itself automatically.  When I try to turn it back on, it only stays on for about two seconds before turning itself off again.  I uninstalled it and reinstalled it, but I'm having the same problem.  How do I get it to stay on?  I ran MVT and my session ID is 24524166.  Thanks.

        • 1. Re: Total Protection 2010 turns itself off automatically



          I checked your session ID , however let me know the following


          Check the date and time, if it is not correct, correct it and restart the computer


          What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )


          Do you see any update running in the right bottom corner, like an animated icon red color with an arrow spinning in it ?


          When you open mcafee, on the top right corner it will say navigation, when you click on it to the right you can see about

          when you click on about, under virus scan version, it will show the DAT version. Let me know that ?


          Also, if you find any of the following programs in Programs and Features (START->ControlPanel->Programs and Features),

          uninstall and restart the computer.


          Adware SE Personal

          Anti Trojan Elite

          Avira AntiVir Personal - Free Antivirus

          Avira AntiVir Premium

          AOL Active Virus Shield

          Avast! Professional Edition

          Avast! Home Edition

          AVG Anti-Virus

          AVG Anti-Virus Free

          Kaspersky AVZ (Russian)


          BitDefender Free Edition

          BluePoint Security


          Clam AntiVirus

          CA Anti-Virus


          Comodo AntiVirus

          Command Antivirus

          CyberDefender Internet Security

          Drive Sentry (antivirus & antispyware)

          Dr. Web

          Dr. Web CureIt

          Exterminate It!

          E-Set NOD32


          Fortinet FortiClient End Point Security

          F-Prot Antivirus


          GFI Mail Security

          G DATA Software

          Kaspersky Anti-Virus

          Malwarebytes' Anti-Malware

          MAXsecure AntiVirus

          Moon Secure Antivirus


          Norman ASA

          Norman Virus Control (NVC)

          Norton AntiVirus/Norton 360

          Outpost Security Suite

          Panda Antivirus

          Panda Titanium Antivirus

          Panda Cloud Antivirus

          PC Tools AntiVirus

          PC Tools AntiVirus Free Edition


          Proland - Protector Plus

          Quick Heal Total Security

          Rising Antivirus

          Sandbox (computer security)

          Sophos Anti-Virus

          Spybot Search & Destroy


          Trend Micro

          TrustPort PC Security

          Trojan Remover

          Untangle Gateway Platform Virus Blocker


          VIPRE Antivirus + Antispyware (Sunbelt Software)

          ViRobot Expert


          Windows Live OneCare

          Webroot Spy Sweeper

          ZoneAlarm Antivirus




          Getback to us with the above information, we are waiting to fix your issue.

          • 2. Re: Total Protection 2010 turns itself off automatically

            Thanks for your help.  To answer your questions:


            My computer's date and time are correct.

            I've got a cable connection.

            I don't see any update running in the corner.

            DAT version is 5907.0000.

            I'm not running any of the programs in that list.


            Thanks again.



            Message was edited by: erugifog on 3/2/10 4:07:29 PM CST



            on 3/2/10 4:07:46 PM CST