This thread is specifically for the Virus and Spyware Component of the McAfee Total Protection Service !!!
1} The On Access Scanner or the Virus and Spyware Component of ToPS has this nasty habit of shutting itself off quite a few times due to reasons only known to the software or the developer. Now the most disheartening feature is that, the service is not configured to take any action on its failure. Yes, You read it right. You would have to manually set it to restart the services immediately or just keep looking at the McAfee console which says you are at risk. Help me Jesus !!!
2} Even a school student would know that if he/she has to fiddle around with the comp and its settings, They just have to disable the AV. The McAfee's main scanning component (mcshield.exe) can be stooped by going in to the Services tab or even from the Task manager. McAfee's ToPS can't even protect itself from being terminated. No wonder, Any malware can easily spread its roots in to a system with ToPS by just disabling it.
3} There should be a way to lock down the settings in ToPS as well. Even the Home User's Total protection 2010 will not let you stop mcshield.exe so easily let alone tweaking its settings. I wonder what made the developers to just ignore this very important feature.
4} I have told it time and again. With the current influx of new variants and dangerous malware in the wild, the customers should have a greater leverage to decide what kind of heuristic sensitivity is good for them. There is no easy way to set the Artemis sensitivity level either from the console or from the Security centre. McAfee by default sets it to very low. It is as good as not having it at all. In my earlier posts, I did talk about a painful method of changing the Artemis settings using regedit.exe.
5} ToPS does not clean cookies in the Real time Scans. Unlike VSE. You run an On demand scan and the only detection you will see is that of cookies. I am not interested in knowing how many cookies were there in my comp. For god's sake, Do not keep the cookies in my system untill I run an on demand scan. Please take care of it real time and get me a clean report if my system is clean and do not show me 30 detections and scare the living day lights out of me and then laugh out loud at my face by showing how many cookies you deleted !!!
6} You cannot run an On demand Scan by just right clicking on the tray icon. Come on McAfee !!! All your products have that option. Why do I have to open the console just to run a scan. Now that I have the Console open, You do not want to give me the update option. I have to close the console and only then try an update. Why cant you just let the update happen without nagging me to close the already open window ???
7} If I try and submit a sample from the Quarantinbe viewer, I can't. I wonder why. Some one wants to help me understand ???
I have listed out other features as per my understanding of them. Take out a little friends and lets try and let McAfee know where they are lacking and help McAfee help itself !!!