1 2 Previous Next 18 Replies Latest reply: Apr 30, 2012 3:42 PM by Peacekeeper RSS

    Real Time Scanning Disabled

      Every time I turn the PC on I am getting 'real time scanning disabled'. I enable it and it reverts within 5 seconds. I can not find the reason. I have tried initiating a chat with a technician, but when I get to the 'chat' button it takes me back to the support home page, so I am hoping someone here can point me

        • 1. Re: Real Time Scanning Disabled

          Hi stephen,

              Do you use any other antivirus softwares in your computer if so you have to uninstall that and restart the computer.

           

          If it doesn`t works then you can try the below mentioned step

           

          1. Click Start, Run, type services.msc, and click OK.

            NOTE: Windows Vista and 7 users should click the Windows Orb, type services.msc in the search box, right-clickservices.msc, select Run As Administrator, then click Continue.
          2. Locate the McShield service and check the status. If the status is Stopped, right-click the McShield service and clickStart.
          3. When the status shows Started, close the Services window.
          4. Open McAfee SecurityCenter and verify that Real-Time Scanning is enabled.
          5. Restart the computer and verify that Real-Time Scanning remains enabled.
          • 2. Re: Real Time Scanning Disabled

            The service was already started. I haven't restarted my PC yet. I am not running any other virus protection. Although I have had Adaware and Iobit software running, they are now deleted.

            The problem seems to have gone away now since I manually ran update, but it has kept coming back every day.

            • 3. Re: Real Time Scanning Disabled

              Please restart your computer and check the status stephen . As you told that you used adaware and Iobit check for the traces of these files in the below mentioned locations

               

              For Windows vista\windows 7 :

              C:\Program Files

              C:\Program Files\Common Files

              C:\ProgramData

               

              For Windows XP:

              C:\Program Files

              C:\Program Files\Common Files

              C:\documents& settings\all users\application data

               

              Also delete folder with the name lavasoft which is related to adaware,

               

              If these steps dint work follow the below mentioned step:

               

              Download and run the oas-disabled-fix.cmd utility

              1. Download and save the utility from the link below to your desktop:

                http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-f ix.cmd

              2. Double-click the oas-disabled-fix.cmd tool.

                NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.

                If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

              3. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

              • 4. Re: Real Time Scanning Disabled

                I have restarted it and it seems ok, but I will have to see what happens tomorrow!!!

                Thanks

                • 5. Re: Real Time Scanning Disabled

                  Welcome ,Stephen keep posting if you have any more issues.

                  • 6. Re: Real Time Scanning Disabled

                    I am having the same problem and very frustrated. When I download the tool and run it I just get the cmd black screen with a blinking cursor and nothing else - is it supposed to do something?  I cannot even manually run a scan - it stops mid scan and will not continue.

                    • 7. Re: Real Time Scanning Disabled

                      Hi virushater actually when you run this tool nothing will happen a black window should come and disappear. If you still have the same problem may i know the type of operating system you have.Also i want to know whether you are already getting any spyware alerts.open internet explorer click help->About internet explorer and check the version and cipher strength and reply. Thanks

                      • 8. Re: Real Time Scanning Disabled

                        Looks like I resolved this finally.  What I did was turn off Mcaffee - or should I say - I let Mcafee stay off since it turned itself off. I completely uninstalled internet explorer.  Then I downloaded SuperAntiSpyware again - ran it and it found 53 issues which it removed.  I then was able to finally run my Macafee manual scan which then found 1 issue and removed it.  Now all is well.  Looks like Mcafee didnt detect these viruses and you need a malware or spyware software to get rid of whatever is causing this.

                        Figured I would offer this up to see if it works for anyone - beats paying a hefty fee to Mcafee to remove the virus

                        • 9. Re: Real Time Scanning Disabled

                          Try this on safe mode

                          Download and run the oas-disabled-fix.cmd utility

                          1. Download  and save the utility from the link below to your desktop:

                            http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-f ix.cmd

                          2. Double-click the oas-disabled-fix.cmd tool.

                            NOTE: Windows Vista and 7 users  should right-click oas-disabled-fix.cmd and select Run  as Administrator.

                            If you receive the error StopService:  Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch  job. Type Y and press ENTER. Run the  oas-disabled-fix utility again.

                          3. Restart your computer  and ensure that McAfee Security Center shows that Real-Time Scanning is  enabled.

                           

                          If dont work uninstall McAfee with MCPR and then in safe mode use Malwarebytes and then install again on safe mode and try the procedure.

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