2 Replies Latest reply on Feb 25, 2010 7:34 AM by Dinz

    Pesky Popup

      I updated my McAfee and the website shows it doesn't expire until February 2011.  However, I keep getting the pop-up from the previous installation that says it has expired.  How do I get rid of that?

        • 1. Re: Pesky Popup

          Sounds like you have remnants of your old software hanging around and causing issues.


          Enable Windows Firewall as a precaution before doing the following:


          1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe).  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

          3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          If you can't find these files don't worry.  It just means that MCPR has done its job.

          4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site or your ISP.

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          • 2. Re: Pesky Popup


            If you have renewed for the same product which you had previously , please check whether the computer;s date and time are correct and then click update as the expiration date would get updated automatically.

            Rather, if you have renewed for a different product, please follow Peter's suggestion in the previous post.






            Dinesh K

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