I am having this same problem. I cannot get an e-mail thru to the "powers that be", so I come with zip!!!!I am getting very frustrated with this problem. If ther is anyone out there that knows the answer, please reply to my query.
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
What is the (Edited by mod) under which you have mcafee ?
When you run Mcafee Virtual technician at the end it will display the session ID
Get back to us with the session ID
Also below the fix button it will says "click fix to resolve your issues"
Below that you will see a message also post that message
Message was edited by: YOGAPAARTIBAN PALANI on 2/23/10 9:39:33 AM CST
Along with the above, Please check the following :
1. Check and delete if you have any other security software in control panel as well as their files and folders in C:/program files & common files.
2. Run the get email tool from here and check whether the email address displayed is the one which you originally used to register McAfee with.
3. Do you receive any anonymous pop ups while you are on the internet ?
I just ran the virtual technician Session ID 24364430
The computer is about 5 yo and is running on XP we get the internet through FIOS but is is hardwired not wireless.
Nothing on the computer has changed. It just all of a sudden started doing this.
The errors on the suite tell me to verify the subscription to personal firewall and to parental controls.
Windows defender is turned off, the McAfee firewall is the only one active and that is how it has been set up for years. I just wonder if one of the updates caused this.
Please run this tool from here
After running the tool ; if the account (email address) is incorrect for any of your products, you must uninstall your McAfee software, run the McAfee Consumer Product Removal (MCPR) tool, and reinstall the product using the correct email address.
For instructions on how to download and use the MCPR tool, see this document
Go to top of this page.Usefull links click MCPR.IF you can print it ,do so and follow to the T.