Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Open the internet explorer, hold the ALT key and press H , you will see help menu, select the ABOUT INTERNET EXPLORER
Make a note of the following details :
Get back to us with the above details
Please let us know the above information along with;
Did you perform any recent changes for the computer ?
Do you receive any anonymous pop ups in the computer regarding a malware attack ?
Moving thread to security center 10 - 2010