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When you remove the software and reboot the computer it is usually best to also use the MCPR removal tool that can be found at the top of this page under Useful Links. This should remove any traces of the old installation. The next step would be to log into your account and reinstall your software. after reinstalling then reboot the computer again. Then you could check to see if the subscription info has been updated. If you still have problems then a call to customer support would be the next step.