Do you know exactly what steps local helpdesk asked him to perform and what errors were seen?
Normally in those situations boot machine once should be performed.
Instead of reset token, create token should be done.
why were you unable to reset the token? did you not have enough rights to do it?
Do you know what the errors were? Perhaps they were "Your id or password is incorrect" ;-)
I was unable to reset the token. And yes I do have the correct rights. From what was relayed to me the error was not user ID or password is incorrect. The error I received when I treid to reset the token I believe it was invalaid token and can not be reset. That's when I deleeted the user ID. Had to get it done cause the Dr. had to see patients.
Message was edited by: mrandolp on 2/19/10 12:57:59 PM GMT-06:00
Message was edited by: mrandolp on 2/19/10 12:58:41 PM GMT-06:00
next time, just recreate the token ;-) I guess the doctor had locked it out through too many invalid attempts.