4 Replies Latest reply on Feb 16, 2010 4:39 PM by mradosky

    getting restore error 1500 when trying to update adobe acrobat 10 reader

      I am running windows vista. Any help would be appreciated

       

       

      Message was edited by: mradosky on 6/12/10 6:17:14 AM GMT-08:00

       

       

      Message was edited by: mradosky on 6/12/10 6:24:53 AM GMT-08:00
        • 1. Re: Adware continues
          Peter M

          Without details of what McAfee products you have and what operating system & service pack you are using it's difficult to say what to do if SuperAntispyware fails to clean something.

           

          It doesn't protect you from spyware by the way, only attempts to remove it when run.

           

          Please provide the above information and we might be able to suggest something better.

          • 2. Re: Adware continues

            running windows vista home edition, using mcafee internet security, not sure where service pak is located.

            • 3. Re: Adware continues

              running windows vista home edition, mcafee nternet security, not sure how to obtain service pack information.

              • 4. Re: Adware continues
                Peter M

                To get version numbers of McAfee double-click the taskbar icon to open SecurityCenter

                 

                If it's the 2009 version you will see an "About" button in the lower right-hand corner - click that & in the new window that opens you will see all the version numbers.

                 

                If it's the 2010 version click Navigation at top right, then About at the left.  Post what it says.

                 

                For operating system information right-click Computer and select Properties - it should tell you in that window.

                 

                If your system is up to date it should read the same as this picture  except for the Ultimate part if you have a different version.

                 

                Capture.JPG

                 

                Try the following procedure:

                 

                First try updating your dat files, a new one that covers the malware might be available. If that gives no joy then....

                 

                Try scanning your PC with Virusscan in safe mode:

                 

                Tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes wont be running.

                Go to "My Computer" (XP) or "Computer" (Vista/Windows 7), right-click the hard drive and select "Scan" from the drop-down menu.

                All you'll see is an extra taskbar icon which will show a progress report if you hover over it.

                 

                Then if the problem has not been solved

                 

                Download and run the Mcafee free stinger program

                http://vil.nai.com/vil/stinger/

                Set it to Report Mode (in Preferences) and post the logs of anything it detects.

                 

                If things are still unstable or your want a second opinion then to be on the safe side scan with the free version of this tool:

                 

                http://www.malwarebytes.org/mbam.php

                 

                If malwarebytes was already installed and the virus could be protecting itself against it try this

                In order to get Malwarebytes running, you'll need to rename the executable..

                 

                If Malwarebytes is already installed, open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file

                to something else, like "gogetum.com", then double click directly on the file to open the program.

                 

                After updating the program, Run a full system scan using Malwarebytes  (note it will also run in Safe Mode if necessary).

                 

                Update the program them before running it and let it clean anything it finds. If it quarantines

                a file or fails to remove a file try to get a copy of that file and send it to Mcafee using the virus submission path described here.

                http://service.mcafee.com/FAQDocument.aspx?id=TS100095

                 

                 

                 

                Message was edited by: Ex_Brit on 16/02/10 6:08:39 EST PM