I have held back commenting here simply because Id lost all faith.
I cannot begin to express how many hours I have spent following all the correct procedures with my concerns, including a telephone conferece with product management and I stand by most of my issues.
I believe more time is being spent adding new gimmicks that are probably just as badly thought out. So I hold little hope, if any, of McAfee having the will to sit and look at what they have done badly, or wrongly and FIXING IT.
I also understand from support that this product is developed in several locations. I cannot confirm this, but if that is the case then maybe they need to get people together and start looking at what is wrong here.
Here is a start
- The firewall functionality in the TOPS security center is abhorrent.
- No execution path noted for "unrecognised programs". Seriously - how can an engineer make any informed decision on whether to block or allow , or investigate a program simply based on the image name it reports? I raised this a year ago, and still nothing. Dont they realise that MALWARE can report any image name it wants and look like a valid program?
-The firewall also blocks on footprint analysis - so every time a program updates, it can be blocked. There is no way of controlling this. And this was never explained in any documentation. It was a nightmare trying to work out what the hell was going on until I almost screamed at support and eventually someone told me.
- The unrecognised programs report is a complete joke. Its a cumbersome list of garbage programs that mcafee think I might want to know about to add to another policy "one day"
- There are prorams in the unrecognised programs report that are in ALL policies and still get reported (probably due to the footprint issue, god only knows)
- The actual firewall policies themselves often contain programs (again NO EXECUTION PATH PROVIDED) that are NOT blocked (ie they are functional), maybe due to the whitelist mcafee uses, but how do I know that when it telss me is it BLOCKED and ISNT?
- If you have several policies, then each policy contains all the other programs from all the other policies as well. I DONT WANT TO SEE PROGRAMS ACCEPTED IN ONE POLICY THAT HAVE NEVER BEEN INSTALLED IN ANOTHER LAPTOP UNDER A DIFFERENT POLICY AND GROUP. THis is ridiculous and unmanageable. Each policy is different computers, what are they doing reporting programs blocked that DO NOT EVEN EXIST ON THE LAPTOPS in another policy and GROUP!!!
- You cannot remove programs from the firewall policy - so what do you end up with? A huge list of historical prgrams from multiple policies.
AND I HAVE PLENTY OF OTHER STORIES!!!!
In fact - Im exhausted already and simply dont want to get involved in this anymore. If I see some feedback from users here and there is collective agreement then I will reconsider my position on this and contribute my thoughts.
There is safety in mumbers, so PLEASE EVERYONE SPEAK OUT.
Can I also add that I was crying out for a public forum on this product over a year ago.