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    McSvHost.exe causes error on Shutdown

    Graffin75

      Attention: The issue which caused this error message has been resolved. If you believe you are seeing this issue, or a similar problem, please start a new discussion thread and reference this thread if needed.

       

       

      -------- Original Post --------

      Running Windows XP SP3 - recently McAfee Total Protection was updated to the 2010 version and now everytime I shutdown my PC, I get a dialog box saying McSvHost.exe can't access a reference in memory (or something to that effect).

       

      I click close or wait for a while and the PC shuts down.

       

      While it doesn't *seem* to be causing any real problems, it's annoying having an error pop up everytime I shutdown.

       

      Is this happening to anyone else?

       

      Is there a way to fix this?

       

      Any help would be much appreciated.

       

      Cheers!

       

      p.s. Where do you find the version numbers for Security Center/VirusScan/Firewall, etc. in the new version?

             I like the new look UI, but seems some options/info are harder to find than before.

       

       

      Message was edited by: Somer Pyron (close notice) on 1/14/11 9:43:58 AM CST
        • 1. Re: McSvHost.exe causes error on Shutdown

          Graffin75 wrote:

           

          Running Windows XP SP3 - recently McAfee Total Protection was updated to the 2010 version and now everytime I shutdown my PC, I get a dialog box saying McSvHost.exe can't access a reference in memory (or something to that effect).

           

          I click close or wait for a while and the PC shuts down.

           

          While it doesn't *seem* to be causing any real problems, it's annoying having an error pop up everytime I shutdown.

           

          Is this happening to anyone else?

           

          Is there a way to fix this?

           

          Any help would be much appreciated.

           

          Cheers!

           

          p.s. Where do you find the version numbers for Security Center/VirusScan/Firewall, etc. in the new version?

                 I like the new look UI, but seems some options/info are harder to find than before.


          I also get that error message on shutdown on my windows xp home edition service pack 3 but I just let it close anyway without clicking on anything. To answer your other question click on navigation at top right under home then click on about on left side.

          Jerry

           

           

          Message was edited by: BigJ on 2/16/10 1:06:59 AM CST
          • 2. Re: McSvHost.exe causes error on Shutdown
            Graffin75

            Cheers for the reply.

             

            I was looking for a help/about bit... thanks for saving me the frustration of looking for it (it's so obvious... now).

             

            The error message is a weird one. I have it happening on both my PC's. One has XP SP2 Pro, the other XP SP3 Pro.

            It doesn't happen every single time though. If I shutdown/reboot, i'll get the error, then when I go to shutdown or reboot a second time, no error.

            • 3. Re: McSvHost.exe causes error on Shutdown

              Hi,

               

              Here are the posible thing that we need to check

               

              What is the internet connection you have ? (DSL/DialUp/Cable/Wireless/Satellite)

               

              After checking that

              for Windows Xp users go to START->run->cmd->(you will get a black window, there type the following) ping download.mcafee.com

               

              and then click on enter you will get replies

               

              if you get Reply from (4 times with the same IP address please mention the IP address)

               

              for Windows VISTA users go to START->AllPrograms->Accessosries->(Right click on command prompt, left click on run as administrator)->(you will get a black window, there type the following) ping download.mcafee.com

               

              and then click on enter you will get replies

               

              if you get Reply from (4 times with the same IP address please mention the IP address)

               

              Also open IE , on the top you will see options like File Edit View Favourites Tools Help

               

              if you are not seeing the above screen, click the ALT key in the keyboard you will see the above

               

              you will see File Edit View Favourites Tools Help

               

              click on help

               

              click on about internet explorer

               

              you will see version

               

              Cipher Strength
              Product ID
              Update Version

               

              make a note of it and reply us

               

              we will proceed with the issue further

               

              WITH REGARDS

               

              YOGA

              • 4. Re: McSvHost.exe causes error on Shutdown
                Graffin75

                Hi,

                 

                On my main PC...

                 

                WinXP Pro SP2

                IE v7.0.5730.11

                Cipher Strength: 128-bit

                Product ID: 84876-600-8935532-23103

                 

                The only difference on my other PC is it has WinXP Pro SP3 on it.

                I don't use IE anyway. I prefer Firefox, Opera, Chrome & Safari.

                 

                I'm on ADSL2+ using a Netcomm NB6Plus4W, but connected via Ethernet cable (only use wireless for my PS3 and laptop).

                 

                The ping results with the IP address of 202.6.158.176... and yes, it appears 4 times!

                 

                I didn't have this problem until McAfee Total Protection updated itself to the 2010 version.

                No other hardware or software has been added/installed (apart from McAfee's updates, that is).

                 

                Edit: I should also note that I usually switch my router off before shutting down (not immediately before shutting down though).

                 

                 

                Message was edited by: Graffin75 on 2/16/10 6:39:11 AM CST
                • 5. Re: McSvHost.exe causes error on Shutdown

                  Hi,

                   

                  click on start -> run-> msconfig->startup(Tab)

                   

                  disable all the mcafee services and click on apply and click on OK

                   

                  restart the computer, still if the issue occurs get back to us

                   

                  try to open IE

                   

                  if the error doesn't occur try enabling the startup services one by one

                   

                  at one particular service if the issue occurs , disable that alone and enable everything else.

                   

                  WITH REGARDS

                   

                  YOGA

                  • 6. Re: McSvHost.exe causes error on Shutdown
                    Graffin75

                    Mate, that's a lot of services to disable and seems somewhat pointless, considering the problem lies with the McSvHost.exe process/service.

                     

                    If memory serves me correctly, McSvHost.exe wasn't there in the 2009 version of McAfee.

                     

                    Does anyone from McAfee check these forums?... It seems that particular file/process/service is causing a lot of different problems for users.

                    • 7. Re: McSvHost.exe causes error on Shutdown

                      I am getting this error also during shutdown. It's an "application error" saying "memory could not be written". I just installed Mcafee a couple days ago, it's the newest version. Doesn't seem like it happens every time, except lately it seems to.

                       

                      Here's my about info:

                       

                      securitycenter

                      Version 10.0

                      Build 10.0.569

                      lang en-us

                      update 2-14-2010

                       

                      virusscan

                      version 14

                      build 14.0.306

                      update 2-16-2010

                      dat 5894

                      dat dt 2-16-2010

                       

                      personalfirewall

                      version 11

                      build 11.0.378

                      2-14-2010

                       

                      siteadvisor

                      ver 3

                      build 3.0.164

                       

                      parental controls

                      v12.0

                      build 12.0.281

                       

                      quickclean and shredder

                      v10.0

                      10.0.240

                       


                      My laptop is a Dell e1505, with dell wireless 1390 wlan. Running XP SP3.  Also, not much 3rd party software installed, I stripped it pretty bare.

                      • 8. Re: McSvHost.exe causes error on Shutdown
                        rabbit2

                        I also see this problem exactly as described when using XP but not on a Vista machine (Home Premium SP2) sharing the same LAN and with the same settings in Security Center.

                         

                        Connection to net is DSL

                        LAN is wired

                        XP Pro SP3

                        IE v 8.0.6001.18702, cipher 128, update 0

                        Pinging returns 4 x 213.123.84.16

                         

                        Not keen to disable McAfee services because presumably I'll be left unprotected.

                         

                        Regards

                        • 9. Re: McSvHost.exe causes error on Shutdown

                          Add me to the list having same problem. Having to force computer shut down.

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