Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
This discussion is locked
385530 Views 1,154 Replies Latest reply: Nov 15, 2010 1:48 PM by SPyron RSS Branched to a new discussion. 1 2 3 ... 116 Previous Next
Graffin75 Newcomer 15 posts since
Feb 16, 2010
Currently Being Moderated

Jan 14, 2011 9:43 AM

McSvHost.exe causes error on Shutdown

Attention: The issue which caused this error message has been resolved. If you believe you are seeing this issue, or a similar problem, please start a new discussion thread and reference this thread if needed.

 

 

-------- Original Post --------

Running Windows XP SP3 - recently McAfee Total Protection was updated to the 2010 version and now everytime I shutdown my PC, I get a dialog box saying McSvHost.exe can't access a reference in memory (or something to that effect).

 

I click close or wait for a while and the PC shuts down.

 

While it doesn't *seem* to be causing any real problems, it's annoying having an error pop up everytime I shutdown.

 

Is this happening to anyone else?

 

Is there a way to fix this?

 

Any help would be much appreciated.

 

Cheers!

 

p.s. Where do you find the version numbers for Security Center/VirusScan/Firewall, etc. in the new version?

       I like the new look UI, but seems some options/info are harder to find than before.

 

 

Message was edited by: Somer Pyron (close notice) on 1/14/11 9:43:58 AM CST
  • BigJ Apprentice 167 posts since
    Apr 9, 2006
    Currently Being Moderated
    1. Feb 16, 2010 1:06 AM (in response to Graffin75)
    Re: McSvHost.exe causes error on Shutdown

    Graffin75 wrote:

     

    Running Windows XP SP3 - recently McAfee Total Protection was updated to the 2010 version and now everytime I shutdown my PC, I get a dialog box saying McSvHost.exe can't access a reference in memory (or something to that effect).

     

    I click close or wait for a while and the PC shuts down.

     

    While it doesn't *seem* to be causing any real problems, it's annoying having an error pop up everytime I shutdown.

     

    Is this happening to anyone else?

     

    Is there a way to fix this?

     

    Any help would be much appreciated.

     

    Cheers!

     

    p.s. Where do you find the version numbers for Security Center/VirusScan/Firewall, etc. in the new version?

           I like the new look UI, but seems some options/info are harder to find than before.


    I also get that error message on shutdown on my windows xp home edition service pack 3 but I just let it close anyway without clicking on anything. To answer your other question click on navigation at top right under home then click on about on left side.

    Jerry

     

     

    Message was edited by: BigJ on 2/16/10 1:06:59 AM CST
  • Apprentice 52 posts since
    Jan 17, 2010
    Currently Being Moderated
    3. Feb 16, 2010 5:29 AM (in response to Graffin75)
    Re: McSvHost.exe causes error on Shutdown

    Hi,

     

    Here are the posible thing that we need to check

     

    What is the internet connection you have ? (DSL/DialUp/Cable/Wireless/Satellite)

     

    After checking that

    for Windows Xp users go to START->run->cmd->(you will get a black window, there type the following) ping download.mcafee.com

     

    and then click on enter you will get replies

     

    if you get Reply from (4 times with the same IP address please mention the IP address)

     

    for Windows VISTA users go to START->AllPrograms->Accessosries->(Right click on command prompt, left click on run as administrator)->(you will get a black window, there type the following) ping download.mcafee.com

     

    and then click on enter you will get replies

     

    if you get Reply from (4 times with the same IP address please mention the IP address)

     

    Also open IE , on the top you will see options like File Edit View Favourites Tools Help

     

    if you are not seeing the above screen, click the ALT key in the keyboard you will see the above

     

    you will see File Edit View Favourites Tools Help

     

    click on help

     

    click on about internet explorer

     

    you will see version

     

    Cipher Strength
    Product ID
    Update Version

     

    make a note of it and reply us

     

    we will proceed with the issue further

     

    WITH REGARDS

     

    YOGA

  • Apprentice 52 posts since
    Jan 17, 2010
    Currently Being Moderated
    5. Feb 16, 2010 10:36 AM (in response to Graffin75)
    Re: McSvHost.exe causes error on Shutdown

    Hi,

     

    click on start -> run-> msconfig->startup(Tab)

     

    disable all the mcafee services and click on apply and click on OK

     

    restart the computer, still if the issue occurs get back to us

     

    try to open IE

     

    if the error doesn't occur try enabling the startup services one by one

     

    at one particular service if the issue occurs , disable that alone and enable everything else.

     

    WITH REGARDS

     

    YOGA

  • gregpierce Newcomer 6 posts since
    Mar 22, 2009
    Currently Being Moderated
    7. Feb 16, 2010 3:29 PM (in response to Graffin75)
    Re: McSvHost.exe causes error on Shutdown

    I am getting this error also during shutdown. It's an "application error" saying "memory could not be written". I just installed Mcafee a couple days ago, it's the newest version. Doesn't seem like it happens every time, except lately it seems to.

     

    Here's my about info:

     

    securitycenter

    Version 10.0

    Build 10.0.569

    lang en-us

    update 2-14-2010

     

    virusscan

    version 14

    build 14.0.306

    update 2-16-2010

    dat 5894

    dat dt 2-16-2010

     

    personalfirewall

    version 11

    build 11.0.378

    2-14-2010

     

    siteadvisor

    ver 3

    build 3.0.164

     

    parental controls

    v12.0

    build 12.0.281

     

    quickclean and shredder

    v10.0

    10.0.240

     


    My laptop is a Dell e1505, with dell wireless 1390 wlan. Running XP SP3.  Also, not much 3rd party software installed, I stripped it pretty bare.

  • rabbit2 Newcomer 29 posts since
    Feb 23, 2007
    Currently Being Moderated
    8. Feb 17, 2010 11:01 AM (in response to YOGA*)
    Re: McSvHost.exe causes error on Shutdown

    I also see this problem exactly as described when using XP but not on a Vista machine (Home Premium SP2) sharing the same LAN and with the same settings in Security Center.

     

    Connection to net is DSL

    LAN is wired

    XP Pro SP3

    IE v 8.0.6001.18702, cipher 128, update 0

    Pinging returns 4 x 213.123.84.16

     

    Not keen to disable McAfee services because presumably I'll be left unprotected.

     

    Regards

  • devonscouse Newcomer 65 posts since
    Mar 21, 2008
    Currently Being Moderated
    9. Feb 17, 2010 11:50 AM (in response to Graffin75)
    Re: McSvHost.exe causes error on Shutdown

    Add me to the list having same problem. Having to force computer shut down.

1 2 3 ... 116 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (5)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points