May I know what is the type of your internet connection ? (wired/wireless)
If wired , please restart the computer and start tapping the F8 key.
From the advanced boot option menu, select safe mnode with networking and try installing .
Please let me know if you come across any issues along with a screen shot.
This worked - thank you!
Had a bit of difficulty along the way as the installation detected some leftover Norton files which were apparently not removed by the uninstall I performed yesterday. Fortunately the error had a link to an article after downloading a Norton Removal Utility which I used to remove those files. They were embedded pretty deep, it took 3 restarts of the system before the McAfee product was on the machine.
i'd tried what you've said but i still cannot install Mcafee in my laptop
If you have a message "Cannot Install - Download Cannot Continue' check your Internet explorer settigns.Under tools-conections-lan settigns see if you have "Detect automatic Settigns" if checked uncheck it clear all temp files and MFE folders and try again.
Please let me know certain information about the computer such as;
What is the operating system of the computer ? (win xp/vista/7)
How is the computer currently connected to internet ?
Check if you have installed any other security softwares under the control panel – add/remove section ?
Please provide me with the exact error message that we receive during the download , f possible attach a screenshot for the same.
McAfee Online Community Moderator
What could also be the problem is your Windows Installer might not working properly i have had this problem on other computers before.... or you might not have the C++ files on your computer because you havnt updated your computer. Or you might not have the latest service pack but im guessing your Windows installer isnt working... If thats the case then contact microsoft but hurry if your an XP because there cutting off there service in July!