1 of 1 people found this helpful
Can you please try the following steps and let me know the status;
Open IE - click tools - internet options - Advanced - Reset internet explorer
Then make a right click on M icon (at the system tray), click product setup and continue the prompts.
From the options you get , select Login and enter your credentials and try to activate mcafee
If you still receive an error please navigate to C drive and check whether there exists a folder name sysprep
Also attach a screen shot of the error you receive.
Thanks for the response Dinesh,
There is no sysprep folder on my C drive.
I reset IE
Attached is the error I get from Product Setup: sorry.jpg
I get no prompts after clicking Product Setup, it just produces the error message.
I'm also attaching the results from Virtual Techician: VT.jpg
I clicked to download the updates there, afterwhich I still got the same error trying to active the product.
Anyone have a clue why I can't activate?
GoToAssist just hangs on intitializing... can't use chat.