3 Replies Latest reply on Feb 14, 2010 2:00 PM by wrobert

    Full scan freezes computer

    thegman

      Running xp and just installed McAfee. Quick scan works fine but during full scan computer freezes when the scan examines the following file:

      C:\windows\$NTUninstallKB925398_WMP64$\strmdll.dll

       

      Any suggestions? TIA

       

      Peter

        • 1. Re: Full scan freezes computer

          I assume that by McAfee you are talking about VirusScan.

          Please install the latest VirusScan patch, reboot the computer and try to run the scan again.

           

          PS: What version of VirusScan did you install? Are you running XP 64 bit?

          • 2. Re: Full scan freezes computer
            Dinz

            Hi thegman,

            Could you please provide the following additional information likke;

            What is the operating system you use ?

            What is the version of virus scan & DAT (Open security center & click about)

            How old is the computer ?

            Do you receive any anonymous pop ups while browsing the internet ?

             

             

             

             

             

             

             

            Regards,

            Dinesh K

            • 3. Re: Full scan freezes computer

              I also have an application 'freeze' when I do a full scan. I ran virtual technician several times with no errors reported. Then it reported an out of date DAT file after I had checked for updates. The problem persists. My initial error message is related to no full scan in the last 30 days.