3 Replies Latest reply: Mar 5, 2010 4:15 PM by valuequest RSS

    Deleting Old Cox Security Suite

      I can't remove the old Cox Security Suite, powered by Ascentium, from my laptop. The uninstaller stops at "Disabling Services." Clicking on that brings up "Uninstaller", which says "The action cannot be completed because the other application is busy. Choose "Switch To" to activate the busy application and correct the problem." That has no results. My task manager shows a process called "syssvcnt.exe" , which associates with Ascentium, using around 50% of my CPU capacity, and "System ldle Process" using about the same. Needless to say, things happen Very Slowly!! Can I stop those processes, even in the face of the dire warnings that follow clicking on "end process?" Is there another way to get the processes stopped, the old security suite gone, and the new McAfee-driven Cox Security Suite installed?

        • 1. Re: Deleting Old Cox Security Suite
          Ex_Brit

          Try the MCPR removal tool linked in the Useful Links at top of this page.

          • 2. Re: Deleting Old Cox Security Suite

            How about a somewhat similar question from a different angle...

             

            I'm about to replace hard drive in my computer.  I will want to re-install the Security Center product with the license provided with my Cox High Speed Internet service.  But I don't want re-installing the software to count 1 more toward the 3 PC license maximum (I need all 3) -- I just want to reuse same license instance that I was already using on the hard drive that I'm about to replace.  How do I make sure that I simply reuse the same license instance when I re-install the software?

             

             

            on 3/5/10 4:15:03 PM CST
            • 3. Re: Deleting Old Cox Security Suite
              Ex_Brit

              It shouldn't effect the number of licenses you have but that is best sorted out by Customer Service linked under "useful Links" at the top of the page if you have any problems.  Best to phone them or use the online chat.