1 Reply Latest reply on Feb 8, 2010 1:57 PM by Dinz

    Try to run Manual Scan...new window won't open

      Everytime I try to run a manual virsu scan with McAfee, it tells me the program will open in a new window, but no new window opens.  Scheduled scans work fine, but I can't seem to figure out how to fix this

       

      I am running Windows XP SP3

       

      I am using

       

      Security Center

      Version 9.15

      Build 9.15.160

      Last updates 11/18/09

       

      Virus Scan

      Version 13.15

      Build 13.15.113

      Last Update 2/5/10

       

      THoughts?

        • 1. Re: Try to run Manual Scan...new window won't open
          Dinz

          Hi Josh,

          Some issues require the Microsoft scripting .dll files to be re-registered. Registering these DLLs can overwrite the changes required by the McAfee script scanning module. If you re-register the Microsoft scripting DLLs, you must then re-register the McAfee script scanning DLL to enable the functionality.

           

          Please run the following scripts and try to click scan in security center

           

          1. Check and delete if you find any other security software in add/remove programs or C:/programs files & common files
          2. Click Start, Run, type cmd, and click OK.
          3. At the command prompt, type each command below, then press ENTER after each one:

            regsvr32 scrrun.dll
            regsvr32 jscript.dll
            regsvr32 vbscript.dll
             

           

           

           

          note: Moving thread to virus scan 13- 2009

           

           

           

           

           

           

           

          Regards,

          Dinesh K

           

           

           

           

           

          Message was edited by: Dinz on 2/8/10 1:57:21 PM GMT-06:00