I've been able to remove the MSOcahce files (wouldn't let me before) simply by selecting folder and deleting. However, the saga continues because McAfee still freezes during HKLM scanning in safe mode...............
<edit> Yet another scan and another fail. Previously always failed on MSOcache file but McAfee doesn't seem fussy anymore!!!!
Completely removed McAfee SecurityCenter 2009 and used MCPR.exe to clear up after McAfee online help advised. Installed McAfee SecurityCenter 2009 and let it put McAfee SecurityCenter 2010 on instead as subscription is unitl Nov 2010.
Quickscan passed. Froze on Fullscan at C:\ .exe file at 39% (file checked individually after reboot and passed) and Registry file at 95%.
What is going on???
A thought is could the harddisk have bad sectors you can try the comment chkdisk c: /r
Did you run a CHKDSK?
How to do a chkdisk with an R switch?
click on start
type CMD and hit enter
then in the command prompt
CHKDSK c: /R and hit enter
Yes Y to all prompts and questions then reboot to start the check ( add d: etc if the scan is locking on another disk)
I've already run a checkdisk with 'automatically fix file system errors' and 'scan for and attempt recovery of bad sectors' ticked. This appeared to complete and reboot although I wasn't near it to read any report (it took about an hour and a half). I'm assuming this is the same as you mean CHKDSK c: /R.
However, my hard disk has 6 partitions (Windows/Swap/Apps/Media/UserData/Downloads) so I guess each partition will need to checked................and that will definately be an overnight job. Although the fails this far have been C:\ and HKLM would you recommend all to be done?
Many thanks for the response, much appreciated.
No your issue appears to be c drive other than a clen uninstall then reinstall I do not see another way though I will ask the techs in our call today.
How big is the exe file? Also with registry scan lockups this could imply a registry corruption. I suggest doing a backup of the disk asap in case of the registry failing. This a suggestion from our techs.
Can the registry be fixed at all?
I am unsure re that question you haven't a backup from a month or so back have you?
You can try a google search for corrupted registry and your OS....
Ironically, I lost restore points from the first quickclean on Security Centre 10, Doh!
Trying another scan now!..........