1 2 Previous Next 10 Replies Latest reply on Feb 11, 2010 6:19 PM by pawnraider

    Reinstall?

      I turned on my 'puter this morning and received a pop-up note stating that I have to reinstall McAfee because of some undisclosed problem. And now for the stupid question: How do I reinstall McAfee? Thank you one and all for your replies.

       

      Frank

        • 1. Re: Reinstall?
          Dinz

          Hi Frank,

          If the error is from McAfee , please try to open security center and post me with the error message displayed under the security center so that we could proceed accordingly.

          And if you have uninstalled security center by this time & need to reinstall it , please login to your account page with your McAfee credentials here http://us.mcafee.com/root/login.asp

           

           

           

           

           

           

           

          Regards,

          Dinesh K

          • 2. Re: Reinstall?
            exbrit

            I suggest you enable Windows Firewall until all this is done.

             

             

            1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".  (Programs/Uninstall a Program in Vista/Windows 7)

             

            2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe).  This will remove all McAfee remnants from your computer.  (You must have Windows 7 (32 or 64-bit),  Vista (32 or 64-bit), XP or 2000, SP4 (both 32-bit only) to use this tool)

             

            3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

            In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

            If you can't find these files don't worry.  It just means that MCPR has done its job.

             

            4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

             

            If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

             

            If you received your McAfee products from your service provider, please use the list below to download your software.

             

            AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/

             

            Comcast users should consult their download page as their protection products have changed brands.  See THIS page.

             

            Cox users should go to http://www.cox.net and log in to download your software.

             

            DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

             

            Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

             

            eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

             

            MSN users should go to http://membercenter.msn.com/ and log in to download your software.

             

            AOL users should go to http://daol.aol.com/security/

             

            and log in to download your software.

             

             

            Message was edited by: Ex_Brit on 05/02/10 7:33:51 EST AM
            • 3. Re: Reinstall?

              I've opened it so where would I find this error message? Also, I don't know if this has anything to do with it but when I open it where it reads "Am I Protected" and it reads NO I click the fix button and nothing happens.

              • 4. Re: Reinstall?
                Dinz

                The information I requested would be present to the top right corner underneath the FIX button . It would be like to resolve the problem click fix  . . . .

                Also provide some additional information like; what is the operating system of the computer ?

                The type of internet connection (dsl/cable ). Because it could be an update issue, where we could rather update the DAT files before trying to uninstall & reinstall .

                 

                 

                 

                 

                 

                 

                Regards,

                Dinesh K

                • 5. Re: Reinstall?

                  The wording under the fix button reads "Part of your protection must be fixed. Click Fix now." I have Windows 7 and use AOL to surf the 'net. I have had this message for some time now and when I do click fix not

                  • 6. Re: Reinstall?
                    Dinz

                    Hi ,

                    Would you be able to post an image of your security center.

                    Also let me know what type of internet connection  you use ?( cable/dsl/wireless)

                     

                     

                     

                     

                     

                     

                     

                    Regards,

                    Dinesh K

                     

                     

                    on 2/10/10 12:41:14 PM GMT-06:00
                    • 7. Re: Reinstall?

                      I use dial-up (AOL).

                      • 8. Re: Reinstall?
                        Dinz

                        Hi pawnrider,

                        In dial up connection it takes a long time to receive all the updates for the security center and the error message that your security center reflects states that the virus scan definitions are not uptodate. Please follow the below steps so that we could update the program.

                         

                        1.Check and delete any other security program from control panel or C:/program files & common files.

                        2.Opem IE - click tools - internet options- connections - LAN settings and ensure that the proxy connections are unchecked.

                        3.Run the update tool from http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe. and restart the computer

                        4.Open security center and click update and let the update complete so that the protection status goes back to a green check mark.

                         

                        Kindly report back if you have any issues on the same.

                         

                         

                         

                         

                         

                        Regards,

                        Dinesh K

                        • 9. Re: Reinstall?

                          I guess I'll have to stay connected to the 'net a bit longer to download. Thanks. And I'll let you know what happens.

                           

                          Frank

                           

                           

                          Message was edited by: pawnraider on 2/11/10 10:32:52 AM GMT-06:00
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