0 Replies Latest reply on Feb 4, 2010 1:30 PM by xav

    McAfee and Firefox are blocked and Internet doesn't work anymore

      Hello,

       

      My McAfee is total blocked since yesterday and Firefox doesn't work. I can't use Internet anymore.

      I've got a "Warning ! Identity theft attempt detected" and a new icon is appeared "Live PC Care"

      Trustwarrior > Software\Microsoft\Windows - Malware,Fake Popup Trustwarrior

       

       

      McAfee Virtual Technician has detected 11 problems:

       

      * VirusScan - McAfee SecurityCenter 13.15.113

      3 processes incorrect > Existing : not running

      C\:program files\mcafee\virusscan\McShield.exe

      C:\program Files\McAfee\MSC\mcmscsvc.exe

      C:\programm Files\Common Files\McAfee\McProxy\McProxy.exe

      and 2 services incorrect > Existing: stopped

      McShield C:\PROGRA-1\McAfee\VIRUSS-1\mcshield.exe

      McProxy c:\PROGRA-1\COMMON-1\mcafee\mcproxy\mcproxy.exe

       

      * SecurityCenter 9.15.160 >

      1 process incorrect > Existing: not running

      C:\Programm Files\Common Files\mcafee\mna\McNAsvc.exe

      and 2 services incorrect > Existing : stopped

      mcmscsvc C:\PROGRA-1\McAfee\MSC\mcmscsvc.exe

      McNASvc "c:\program files\common files\mcafee\mna\mcnasvc.exe

       

      * Personal Firewall - McAfee SecurityCenter 10.15.106

      1 process incorrect > Existing: not running

      c:\program files\mcafee\mpf\MpfSrv.exe

      and 1 services incorrect > Existing : stopped

      MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe

       

      * Parental Controls - McAfee SecurityCenter 11.15.102

      1 service incorrect > Existing: stopped

      McProxy c:\PROGRA-1\COMMON-1\mcafee\mcafee\mcproxy\mcproxy.exe

       

       

      I also scanned my files with Stinger and the report said:

      McAfee Stinger Version 10.01 1.688 built on Nov 24 2009

      Virus data file v5000 created on Nov 23 2009

      Ready to scan for 1370 viruses, trojans and variants

      Scan initiated on Thu Feb 04 14:06:04 2010

      Number of clean files: 416399

       

      Can you help me, please. Thank you

      Xavier