2 Replies Latest reply on Feb 4, 2010 11:06 AM by Capt_Troll

    Can't reinstall after Malware defense removal

      Hi-

      Sorry if this is in the wrong section, But...

       

      I got infected with Malware Defense, and after doing everything I found online I have it removed. deleted all files, and the registry, and the system restores are gone too.

      I'v run stinger, and malwarebytes, and sypbot, and adaware. all are finding nothing.

       

      yet when i try to reinstall mcafee it errors that Malware defense is not compatable with virus scan.

       

      I can find no trace of this on my pc. and I'm pretty much to the reformat option, but don't really want to do that.

       

      Any advise or help? I contacted Mcafee yesterday and the only option they provided me other than you have malware defense and need it removed was the $89.99 premium support. I really can't afford that cost at this time

       

      Thanks!

        • 1. Re: Can't reinstall after Malware defense removal

          Hi Capt_Troll,

           

          I'm sure you would have removed all the entries of Malware defense

           

          But this entry will also be present in the Windows Repository

           

          Follow the steps below to resolve this issue :

           

          For Windows XP :

           

          Click on Start -> Run - > Services.msc

           

          Click on OK

           

          Under “Services”,

           

          Select "Windows Management Instrumentation service ".

           

          On the left side panel click on stop service.

           

          Then go to C:\Windows\System32\Wbem folder

           

          Rename Repository folder to Old_Repository

           

          You dont need to restart the computer.

           

           

           

          For Windows Vista/ Windows 7 :

           

          Click on Start -> Start Search - > Services.msc -> Run Services.msc as administrator

           

          Under “Services”,

           

          Select "Windows Management Instrumentation service ".

           

          On the left side panel click on stop service.

           

          Then go to C:\Windows\System32\Wbem folder

           

          Rename Repository folder to Old_Repository

           

          You dont need to restart the computer.

           

          Install McAfee

           

          Restart the computer.

           

           

           

          Thanks Regards

           

          Mahesh CJ

          • 2. Re: Can't reinstall after Malware defense removal

            Mahesh-

            Thank You! this was the remainder left. Mcafee was able to install correctly.

            looks like the online guides i was reading were missing this step.