I understand your frustration and even I would feel the same way myself . Since you have contacted the community forums, we shall try to help you to getting your issue resolved. And for that can you please provide some additional information like;
What is the operating system of the computer ?
What type of internet connection you use ? (dsl/wireless) ?
Do you have any other security software installed in the computer ?
Thanks for the response Dinz.
I run Windows XP. I have cable internet via fiber optic (no wireless to my PC). As far as other security software goes, I have Windows Defender (this has been active for at least a year with no problems thus far), Malwarebytes Anti Malware Software (recently installed per the recommendation of another McAfee forum member to remove the fake AV trojan I recently got), and Super Antispyware. Both the MBAM and Super AS are the free versions. These programs are currently the only security software installed since, as noted earlier, I completely uninstalled McAfee Security Center.
Its my pleasure helping you.
Download error 12029 is basically a network error , yet you could try the below steps to install mcafee .
1.Uninstall the other security software from add/remove programs and their files & folders from C:/program files & common files to avoid conflicts during installation
2.Run the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe and restart the computer , while restarting start tapping the F8 key, from the windows advanced boot option select safe mode with networking.
3.Run the preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe and try downloading again.
Do report back if any issues especially with the error you receive.
McAfee Download Error 12029
This is a P.I.A. of a problem with a lot of interesting solutions posted in various places.
Go to this McAfee community thread
and follow the instructions posted by alanclother
The problem is with proxy settings.
They must be Off in both your browser and internet settings.
(1) used Windows uninstaller to remove the program,
(2) downloaded and ran McAfee's own product removal tool, then
(3) corrected the proxy settings per the above thread, then
(4) used the McAfee installer again.
Worked like a charm.
McAfee Consumer Products Removal Tool - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Thanks Paul. You are the first person to offer me any useful feedback on my issue. It was actually incredibly thougthful of you to respond to my posting after I had given up all hope of a solution.
I was actually able to figure out the proxy server issue on my own through a great deal of trial and error.
Sadly (for McAfee, not for me) I will not be downloading Security Center back onto my system. After struggling over to course of several days to obtain even the most rudimentary level of customer service I had an epiphany...WHY AM I BEATING MY HEAD AGAINST A BRICK WALL TO GET THIS POS BACK ON MY COMPUTER??? I understand the concept of charging an additional fee for one on one service, but all I was really asking for was a little help in accessing the online chat feature. Unfortunately every CSR (if they could be said to deserve the title) was either ignorant or just didn't care about my plight. The response I continually received was if I needed additional help, I would have to pay for it.
For the record, it was Windows Defender and Malwarebytes that actually removed the Fake AV from my system. Security Center and McAfee's stinger did absolutely nothing as best I could tell.
I had been a loyal McAfee user for the last 7 years prior to this experience, but at this point McAfee could not pay me enough to be treated like that again. Frankly, I don't even know why I'm bothering to post this at all, except to vent my frustration. McAfee has made it very clear that they simply don't care about my business.