6 Replies Latest reply on Mar 12, 2010 11:44 AM by rcambrid

    Problem with Deploying viruscan for MAC

      Hi,

       

      I using mcafee agent 4.5 for mac for all clients. The Mac's havea task to install virusscan for Mac 9/McAfee security for mac 1 on OSX machines. The configuration works for most machines but 1 or 2 are having issues installing the viruscan program. This particular machine does communicate with ePO(4.5) but cannot install the client.I have uninstalled and reinstall the agent on the machine several times. Can someone please help?

       

      the agent logs are below(IPs are fake)

       

      2010-02-02 14:25:15 [107]    [Plugin]  [I] Going to Enforce Policy
      2010-02-02 14:25:15 [107]    [Plugin]  [I] Going to Check Software Exists
      2010-02-02 14:25:15 [107]  [Management]  [I] None of the policies exists for the software Id VSCANMAC9000
      2010-02-02 14:25:15 [107]     [Agent]  [I] Enforcing agent policies
      2010-02-02 14:25:15 [107]  [Management]  [I] Enforcing management subsystem policies
      2010-02-02 14:25:15 [107]  [Management]  [I] Properties collection is marked for Maximum
      2010-02-02 14:25:15 [107]    [updsubs] [I] Enforcing updater subsystem policies
      2010-02-02 14:25:15 [107] [Management] [I] Retrieved current event policies successfully
      2010-02-02 14:25:15 [107] [Management] [I] Event policies unchanged
      2010-02-02 14:25:15 [107] [Management] [I] Finished event policy update
      2010-02-02 14:25:15 [107]     [Agent]  [I] Next Policy Enforcement will be in : 300 seconds
      2010-02-02 14:27:04 [107]     [Agent]  [I] Forward immediate events request received
      2010-02-02 14:29:47 [107]        [Asc] [I] m_lastASCITime = 1265113787
      2010-02-02 14:29:47 [107]     [Agent]  [I] Agent started performing ASCI
      2010-02-02 14:29:47 [107]  [Management]  [I] Collecting properties
      2010-02-02 14:29:47 [107]    [Plugin]  [I] Going to Collect Properties
      2010-02-02 14:29:47 [107]    [Plugin]  [I] Going to Check Software Exists
      2010-02-02 14:29:47 [107]    [agProps] [I] Setting the properties as :/Library/McAfee/cma : 4.5.0.1270 : 4.5.0.1270 : 5 : 60 : {60DC12F1-CE0F-DF11-83EC-9B87E2E7F6A6} : 6846 : 1 :
      2010-02-02 14:29:47 [107]    [Plugin]  [I] Going to Check Software Exists
      2010-02-02 14:29:47 [107]    [Plugin]  [E] could not find VSCANMAC9000 product's manageability operations provider
      2010-02-02 14:29:47 [107]    [Plugin]  [E] VSCANMAC9000 Software is not installed
      2010-02-02 14:29:47 [107]     [Agent]  [I] Forward all events request received
      2010-02-02 14:29:47 [107]    [Pckproc] [I] after wait timeInterval=2147483647
      2010-02-02 14:29:47 [107]    [Pckproc] [I] start processPackage timeInterval=2147483647
      2010-02-02 14:29:47 [107]     [Agent]  [I] Verifying agent key pair and GUID
      2010-02-02 14:29:47 [107]     [Agent]  [I] Agent will connect to Server in : 3600 seconds
      2010-02-02 14:29:47 [107]    [SpiPkgr] [I] Using sequence number 12
      2010-02-02 14:29:47 [107]     [Agent]  [I] Agent server communication session started
      2010-02-02 14:29:47 [107]     [Agent]  [I] Package type is propssend package
      2010-02-02 14:29:47 [107]     [Agent]  [I] Agent is connecting to ePO server
      2010-02-02 14:29:47 [107]    [imutils] [I] Trying with site: 10.0.0.0
      2010-02-02 14:29:47 [107]     [naInet] [I] HTTP Session initialized
      2010-02-02 14:29:47 [107]     [imsite] [I]      Upload from: /Library/McAfee/cma/scratch/Unpack/pkgTueFeb21229472010_1290358883.spkg
      2010-02-02 14:29:47 [107]     [imsite] [I]      Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgTueFeb21229472010_1771879175.spkg
      2010-02-02 14:29:47 [107]     [naInet] [I] HTTP Session closed
      2010-02-02 14:29:47 [107]     [Agent]  [I] Spipe package successfully uploaded to the ePO server
      2010-02-02 14:29:47 [107]    [SpiPkgr] [I] Signature length is 45
      2010-02-02 14:29:47 [107]     [Agent]  [I] Agent server communication session over
      2010-02-02 14:29:47 [107]    [Pckproc] [I] end processPackage timeInterval=2147483647
      2010-02-02 14:29:47 [107]    [Pckproc] [I] before wait timeInterval=0
      2010-02-02 14:29:47 [107]    [Pckproc] [I] after wait timeInterval=0
      2010-02-02 14:29:47 [107]    [Pckproc] [I] start processPackage timeInterval=0
        • 1. Re: Problem with Deploying viruscan for MAC

          I have the same problem, no solution. My problem Mac is an iMac G5 running OS X 10.5.8, McAfee Agent 4.5.0.1270, VirusScan for Mac 8.6.1. Anyone have any hints?

          • 2. Re: Problem with Deploying viruscan for MAC

            I've moved this thread to the correct VirusScan community. Hopefully someone can help you soon!

            • 3. Re: Problem with Deploying viruscan for MAC

              This may sound like a silly suggestion, but have you tried to repair permissions on the Mac using the Disk Utility?  I have seen weird issues when permissions are not set up exactly as they are supposed to be.  Just a thought...

              • 4. Re: Problem with Deploying viruscan for MAC
                rcambrid

                This type of problem probably requires a fair bit of troubleshooting. Have you raised a case with McAfee support for this? Some of the questions that might need answering are:

                 

                • Are you attempting to install the reposted version of VirusScan for Mac 9? (The original version had issues with MA 4.5). To find out more about this, access the KnowledgeBase at https://mysupport.mcafee.com, select Search the KnowledgeBase and type in: KB66851.
                • How many Macs in total have managed a sucessful install?
                • Are all of these Macs standardized in terms of OS/builds installed?
                • The 1 or 2 Macs that you see this problem on - are there similarities in terms of OS

                 

                If raising a case with McAfee support, you'll probably need to generate MER logs to help diagnose the issue.

                 

                Thanks,

                 

                Rod.

                • 5. Re: Problem with Deploying viruscan for MAC

                  I have some more information on this issue. It seems that this machine had installed Mcafee but then the machine remove the installation. Out of about 30 successful MAC installations, 2 have done this. Extremely weird. I have repaired the disk permissions but this has not helped. Even though the Mcafee viruscan client files are no longer there, the agent cannot pull down the installation. Does anyone know how to manually remove the client? I have removed the files from the /usr and  /library folders but was still unsuccessful

                   

                  • Are you attempting to install the reposted version of VirusScan  for Mac 9? (The original version had issues with MA 4.5). To find out  more about this, access the KnowledgeBase at https://mysupport.mcafee.com,  select Search the KnowledgeBase and type in: KB66851. - I have installed Secuiry for MAC 1
                  • How  many Macs in total have managed a sucessful install? - around 30
                  • Are all of  these Macs standardized in terms of OS/builds installed? - No we have some leopard and snow leopard platforms
                  • The 1  or 2 Macs that you see this problem on - are there similarities in terms  of OS - No
                  • 6. Re: Problem with Deploying viruscan for MAC
                    rcambrid

                    Note that McAfee VirusScan for Mac 9 is also known as McAfee Security for Mac 1.0 (Anti-malware). See KnowledgeBase article KB66876 for more details on this.

                     

                    As mentioned previously, I think a certain amount of troubleshooting will be required here - and so I'd advise you to open a case with McAfee Support.

                     

                    Thanks,

                     

                    Rod.