I see noone has answered you. I normally only help out in the consumer products. The epitomal removal guide on the web for this is here: http://www.bleepingcomputer.com/virus-removal/remove-antivirus-2010
Scroll down the page as the first links are all ads. Hope this works for you in a business environment. Other than that I can only suggest the support pages.
As a corporate customer you have access to Gold Support included in the cost of your license for the first year, and then it's a renewable cost after that. Providing you have a valid support grant number I would strongly recommend you contact our support team by telephone for further information on how best to configure Access Protection to proactively prevent these types of threats.
All the phone numbers for support can be found in the Gold Support Handbook
just my few cents on that:
- configure 'Access Protection' in VSE (as mentioned before)
- dont surf as admin!!
- try to configure 'software restrictions' in your windows domain (i'm assuming ur running a windows domain)
- try to set up a www proxy (so you can block the download of any executable if necessary without cutting down 'normal' browsing - a proxy with virus scanner would be a good idea too)
- never disable browser features as 'SmartScreen Filter' or SafeBrowsing
Marking as 'assumed answered' due to age of thread. If you need any further assistance please don't hesitate to let us know.