6 Replies Latest reply on Feb 4, 2010 12:39 AM by Bravo

    Someone Please Help

      I am trying to install Mcafee Total Potection on my laptop and I get to the part where it says Download-Run-Run again and then it says no internet connection avaliable but I am connected to the internet. I have tried to do it again but the same message appears. What do I do now?

       

      Crowths

        • 1. Re: Someone Please Help
          Dinz

          Hi ,

          What is the operating system of the computer ?

          May I know what is the type of internet connection ?

          Do you have any other security software in the computer?

           

           

           

           

           

           

          Regards,

          Dinesh K

          • 2. Re: Someone Please Help

            The operating system is Microsoft Windows

            The usual internet connection that the laptop will currently use is BT wireless, however I am currently not at that location so I am using Sky wireless connection. I have tried to install using both connections but the same message came up.

            I dont think the laptop has any other security software. It had Norton, but I deleted that before I tried to install Mcafee but I will check again now.

             

            Crowths

            • 3. Re: Someone Please Help
              Dinz

              Thanks for the information, In your case , the downloadmanager could be interrupted from accessing the internet .

              Check and delete if you find any other security software files and folders in C:/program files or common files.

              Run the preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe  and start installing again

              Do report back if you still come across any errors.

               

               

               

               

               

               

              Regards,

              Dinesh K

              • 4. Re: Someone Please Help

                Hi again, yeh i tried to do what you said but i got this message "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\378Y6MQQ\McPreInstall[1].exe

                 

                The directory name is invalid

                 

                ???

                • 5. Re: Someone Please Help
                  Dinz

                  Hi,

                  Connect the computer to a wired connection and restart the computer and tap F8 while it restarts.

                  From the advanced boot options menu select safe mode with networking

                  Open IE, click tools - click internet options - from advanced menu uncheck the options:

                       *check for publisher certificate revovation

                       *check for server certificate revocation*.

                   

                  And then try installing ,

                   

                   

                   

                   

                   

                   

                  Regards,

                  Dinesh K

                  • 6. Re: Someone Please Help

                    Hi,

                     

                          You can also try this if it  still gives the same message(no internet connection),

                     

                         run the norton removal tool { attached the file)

                     

                          restart the computer

                     

                          Try downloading mcafee, Revert back if any issues

                     

                    All the Best