Call Customer Service directly. They should be able to sort it out for you.
To speak with a Customer Service representative, call 1-866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
If you don't have the order number don't worry.
1.Please check whether the system clock is set right, if not set it to the correct time and try to update mcafee.
2.Login to your account page http://us.mcafee.com/root/login.asp and see whether your mcafee products as this could happen if you have renewed a different mcafee package than what you had before.