Sorry for the inconvenience caused, could you please provide some additonal information on this so that we could provide a solution,
What is the operating system we use ?
How old is the computer ?
Any recent changes made to the computer ?
The computer is about 4 years old. No recent changes made to the computer. Not sure what operating system. Where do I find that info?
When it boots it should say the OS I would expect XP. Once booted go to start bottom left and click on start and control panel. Choose system and the OS is mentioned there as well as what service pack and how much ram. Post all these here please.
Also could be start settings control panel as path depends on how it was setup.
Have you had any other Antivirus or firewall installed?
Windows XP version 2002
RAM 960 MB
I previously had the basic version of McAfee.
OK what service pack of XP sp1 2 or 3 should be 3 to be safe. 32bit version of XP I assume?
As you had a previous version read this and run the mCPR removal tool then reboot and try to download the new version of Mcafee
I removed the old McAfee and still the new one will not install. Can someone please call me and walk me through this, because we paid for a product/service and we still have yet to benefit from the product? This will be better solved if someone can call me to resolve this issue; if not, I want a full refund and I will purchase a different security system for my computer.
Ph number removed for your security I passed it onto the powers that be...Pk
When you chatted did he give you a case number?
Will ask our admin to chase this up once you give a case number
I have requested for some additional information on this through your private message, could please reply back to it so that we could proceed further.
McAfee Online Community Moderator
I do not recall being given a case number when I chatted with the virtual tech.