2 Replies Latest reply on Jan 25, 2010 6:13 AM by arru Branched from an earlier discussion.

    Lost McAfee Account Details during Windows 7 Upgrade



      I have recently brought my DELL Insprion 15 with McAfee 1.5 years free subscription. Last week I have reinstalled Windows 7 OS and in the process I have lost my McAfee Login ID and PWD details ( which was saved in a word doc). I have no clue about those details as one of my frind created them and he himself dosnt remeber them


      When I have installed McAfee its asking for Login Id and PWD which I dont have now


      Can anyone suggest me how to get my Login details back ?? What is the solution for this ??

        • 1. Re: Lost McAfee Account Details during Windows 7 Upgrade
          Peter M

          Have you tried all the options as shown in  the attached picture?




          If that doesn't work you will have to contact Customer Service (not Technical Support) as they deal will all that sort of thing.  You can use online Chat.  Just go via the McAfee Support link above.  If there isn't a link for your country then choose the nearest one that speaks a language you understand.


          Always backup your personal files at regular intervals to avoid  situations such as this.


          I moved this to its own thread as the case is different from the one you posted to.


          Customer Service is who you need.



          Message was edited by: Ex_Brit on 25/01/10 7:21:30 EST AM
          • 2. Re: Lost McAfee Account Details during Windows 7 Upgrade
            Peter M

            Another thought....installing an OS upgrade to Vista or Windows 7 often creates a "Windows.old" folder if it was done as an upgrade rather than a clean format and reinstall.  If you can find this folder you will find all your old stuff.