You should submit the file to McAfee.
Email file to: firstname.lastname@example.org with the header "False" (minus the "")
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.
You will receive an autorepsonse followed by a manual one. If the manual reply is stating that it is infected then reply immediately keeping the header intact disputing it and the file will be tested further.
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Please also contact technical support to have a service request logged. If your business is severly impacted then calling support will get you the fastest response.
The phone numbers are listed in the gold support handbook.
Thank you very much for the help. I did submit the offending file. The automatic return email says that the file appears to not have a virus or trojan. It also said that it would forward it on to Avert labs for further testing. That's the last I have heard of it. I have tried finding a good way to contact McAfee but just get automatically linked up to buy a support subscription. I don't want a support subscription, I want them to fix their software so I can get back to my sales and support business. McAfee is still triggering reports of a trojan with my customers which causes havoc with my sales and customers.
Because it's been several days now and I have no clue how long this could go on and if I will ever get a reply, I am checking back there to see if there is anything further I can do to get them to fix this.