3 Replies Latest reply on Jan 23, 2010 12:33 PM by exbrit

    How to lose a customer?

      Automatic renewal at $69.99!  Bestbuy has Norton on sale this week for $25.

       

      Just so everybody knows, when I called to canel the automatic renewal, they immeidately offered me 50% off.  So, if you paid full price, you got screwed.

       

      I would have stayed with McAfee and paid more than Norton on sale.  But not now, after they renewed me without asking first.

       

      Bad marketing.