Can you provide some more information regarding the computer like;
What is the operating system?
how old is the computer?
Did we have any virus infections found in the computer previously?
What is the file in which the scan stops ?
Dell Inspiron, 3 years old. Vista Home Premium operating system. Never had any previous virus issues, that I know of. The file name where scanning stops is C:\users\trisha&Dave\...U_CNNANT2010_30.exe.dlm. As far as I can determine, the file has something to do with the Garmin GPS program I have on my computer.
Turn off the Scan Using Minimal Computer Resources option.
- From McAfee SecurityCenter, select the Advanced Menu.
- Select Configure, then Computer and Files.
- In the Virus protection is enabled section, click Advanced.
- Select Manual Scan, and deselect Scan Using Minimal Computer Resources.
and then try to perform a full scan, if it still not proceeding ; right click on that particular drive and scan it to check the status of the file
Thanks, I'll give it a try and report back.
I tried this solution and it did not work for me. I am running Windows 7 and I cannot run a full scan. McAfee seems to get stuck on a large Garmin file.