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6599 Views 12 Replies Latest reply: Jan 14, 2010 9:52 AM by Dinz RSS 1 2 Previous Next
Newcomer 7 posts since
Jan 8, 2010
Currently Being Moderated

Jan 8, 2010 9:50 AM

Virus scan not working

After the scan starts, a message is promped: error getting scan progress. Then windows error message shows up, Mcafee virus scan is not working correctly and mcafee is shutting down. This happens when I start manualy a scan or also a scheduled scan. Contacted mcafee help chat twice, they couldn't find the problem. Please can anybody help me for this problem.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Jan 8, 2010 2:16 PM (in response to Treau)
    Re: Virus scan not working

    Hi,

     

    Please provide the following information to assist you better;

     

    What is the operating system?

    How old is the computer ?

    What is the version of virus scan & DAT ?

    What is the version & cipher strength of your internet explorer?

     

     

    moving thread to virus scan 13-2009

     

     

     

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    3. Jan 11, 2010 11:47 AM (in response to Treau)
    Re: Virus scan not working

    Hi ,

    Thanks for the requested information, please follow the below steps:

     

    Check and delete if you have any other antivirus software in programs & features or C:/program files and common files.

    Open Internet explorer , click tools - internet options , from advanced tab; click reset and press OK

    Close all programs and restart the computer.

    open security center and click on scan.

     

    if you get the error again - Restart the computer and start tapping the F8 key , from the advanced boot option menu select safe mode and try to perfrom scan in safe mode

    Kindly report back on the status.

     

     

     

     

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    5. Jan 11, 2010 2:07 PM (in response to Treau)
    Re: Virus scan not working

    Is the scan stopping at any particular location everytime,?

    if so navigate to that location, right click on that file and click scan and check whether you receive the error

     

     

     

     

     

     

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    8. Jan 12, 2010 6:54 AM (in response to Treau)
    Re: Virus scan not working

    Hi Treau,

    Contact technical support chat through http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT , they would be able to find out the exact cause and resolve this issue.

     

     

     

     

     

     

     

     

     

    Regards,

    Dinesh K


    Dinesh
    Ex Community Admin
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