1 2 Previous Next 12 Replies Latest reply: Jan 14, 2010 9:52 AM by Dinz RSS

    Virus scan not working

      After the scan starts, a message is promped: error getting scan progress. Then windows error message shows up, Mcafee virus scan is not working correctly and mcafee is shutting down. This happens when I start manualy a scan or also a scheduled scan. Contacted mcafee help chat twice, they couldn't find the problem. Please can anybody help me for this problem.

        • 1. Re: Virus scan not working
          Dinz

          Hi,

           

          Please provide the following information to assist you better;

           

          What is the operating system?

          How old is the computer ?

          What is the version of virus scan & DAT ?

          What is the version & cipher strength of your internet explorer?

           

           

          moving thread to virus scan 13-2009

           

           

           

           

           

          Regards,

          Dinesh K

          • 2. Re: Virus scan not working

            Operating system: Vista

            I've had the computer for  around 13 months now

            McAfee security center version 13.15

            DAT: 5854.0000

            Internet explorer 7

            Cipher strength 256 bits

            • 3. Re: Virus scan not working
              Dinz

              Hi ,

              Thanks for the requested information, please follow the below steps:

               

              Check and delete if you have any other antivirus software in programs & features or C:/program files and common files.

              Open Internet explorer , click tools - internet options , from advanced tab; click reset and press OK

              Close all programs and restart the computer.

              open security center and click on scan.

               

              if you get the error again - Restart the computer and start tapping the F8 key , from the advanced boot option menu select safe mode and try to perfrom scan in safe mode

              Kindly report back on the status.

               

               

               

               

               

               

              Regards,

              Dinesh K

              • 4. Re: Virus scan not working

                the first checks of other antivirus, reseting internet options was done with  mcafee help the other day, I just did the scan in safe mode and the problem is still there. Scan stops working correctly around 40%.

                 

                This started around a month ago when the program was renewed with my 2 year subscription.

                • 5. Re: Virus scan not working
                  Dinz

                  Is the scan stopping at any particular location everytime,?

                  if so navigate to that location, right click on that file and click scan and check whether you receive the error

                   

                   

                   

                   

                   

                   

                   

                   

                  Regards,

                  Dinesh K

                  • 6. Re: Virus scan not working

                    this was done and the file that the scan stops everytime does not show any problems when its scanned alone.

                    • 7. Re: Virus scan not working

                      Earlier I deleted the file that was causing problem, runned the scan again, file does not exist anymore on my computer et scan still stops at that file. The thing is, like I said, file does not exist on my computer anymore.

                      • 8. Re: Virus scan not working
                        Dinz

                        Hi Treau,

                        Contact technical support chat through http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT , they would be able to find out the exact cause and resolve this issue.

                         

                         

                         

                         

                         

                         

                         

                         

                         

                        Regards,

                        Dinesh K

                        • 9. Re: Virus scan not working

                          Like I said on another thread, talked too technical support twice, they couldn't find the problem, I don't think they will if I try for a third time.

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