All product-related questions and comments can be addressed through technical support and customer service, including:
* Product installation and update questions
* Product usage questions
* Specific operating system/version questions
* Assistance with detection and cleaning or removal of viruses or trojans
Please use the following link to reach our technical support group for McAfee products.
Single User/Home User:
To ensure that you have the maximum available capability of detecting and cleaning this malware on your system, please make sure you have the latest engine.
DAT updates are available at: http://www.mcafee.com/apps/downloads/security_updates/dat.asp
Can I ask why the answer can not be listed here ?
We too had a file quarantined the other week, and would like to know how / when to remove the file
You can delete them from the Quarantine folder.
Double-click the taskbar icon to open SecurityCenter
Click Advanced Menu (bottom)
Click Restore (left)
Click Files (top left)
The quarantined items will be listed at right and can be removed using the options at the bottom right.