Could you please provide some more inforamtion on this;
What is the operating system in the computer?
Do we receive any error message at the time of download?
It is a Vista, and the message is that Java is not runing properly.
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Thanks for the quick response,
1. Check and delete if you have any other security software in C:/program files and common files.
2. Click start - all programs - right click on command prompt , click run as administrator
In the command prompt window type - regsvr32 jscript.dll and press enter and regsvr32 vbscript.dll ; press enter (note: there is space after 32)
3. Run preinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe and try installing again.
I got it with the preinstall tool!
Glad that you are OK now, do report back on a new thread if you have any other issues
Thanks & Regards,