Are you trying to install the product from a cd or from the website
Also let me know ; How many computer you have and how many licences you have purchased ?
I have 2 computers installed from the same CD.
I have purchased 3 licences. However 1 computer sais i need to activate the licence, how do i do this?
PS. Sorry, my english grammer isn't that great.
Run this tool http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp in the computer in which asks for activation and check whether it displays your current email address.
If your current email id is displayed follow the below prompts;
Right click on the M icon near the clock and select product setup
Select the option login when you are prompted, enter your email id & password and continue the activation.
If you are not sure of the password you created, login here http://us.mcafee.com/root/login.asp and request for forgot password, by which you would be emailed with the password you created.
hope this help you.